Pre-built Recipes

provides the following pre built recipes for you to get started with you can customize these recipes or build your own recipe from scratch you can also check out more recipes from the workato community library https //app workato com/browse/recipes jira itsm integration recipes the following recipes are available out of the box for integrations between jira and neurons for itsm itsm jira task sync when a new or existing task is created or updated in itsm, the same is reflected in jira itsm jira comment sync when a comment is added or updated in itsm to an incident or task, the same is reflected in jira itsm jira integration when an incident is created or updated in itsm, an issue is created or updated in jira jira itsm integration when an issue or task is created or updated in jira, an incident or task is created in itsm jira itsm comments sync when comments are added or updated in jira to an issue, the same is reflected in the respective incident or task in itsm ado itsm integration recipes the following recipes are available out of the box for integrations between azure dev ops (ado) and neurons for itsm ado itsm new epic sync when an epic is created in ado, a change is created in itsm ado itsm new feature sync when a new feature is created in ado, a change is created in itsm ado itsm updated feature sync when a feature is updated in ado, the respective change is updated in itsm ado itsm updated epic sync when an epic is updated in ado, the related change is updated in itsm ado itsm sync work item new bug when a new bug is created in ado, an incident is created in itsm ado itsm sync work item updated bug when an existing bug is updated in ado, the related incident is updated in itsm itsm ado sync incident bug when an incident is created or updated in itsm, a bug is created or updated in ado salesforce itsm integration recipes the following recipes are available out of the box for integrations between salesforce and neurons for itsm salesforce itsm case tasks synchronization when a task is created or updated in salesforce, a task of the related incident is created or updated in itsm itsm salesforce integration when an incident is created or updated in itsm, a case is created or the related case is updated in salesforce itsm salesforce comment sync when a journal entry is created or updated in itsm, a comment is added/updated to the related case in salesforce itsm salesforce task sync when a task is created or updated in itsm, a task is created or updated for the related case in salesforce salesforce itsm integration when a case is created or updated in salesforce, an incident is created or related incident is updated in itsm salesforce itsm case comments synchronization when a comment is created or updated in salesforce, a journal entry is created or updated in the related incident in itsm github itsm integration recipes the following recipes are available out of the box for integrations between github and neurons for itsm github itsm sync on issue create when an issue is created in github, an incident is created in itsm github itsm sync on issue closed when an issue is closed in github, the respective incident is closed in itsm github itsm sync update comment when a comment is entered/updated in github, the respective journal entry is created/updated in itsm github itsm sync on issue escalate when a priority 1 and high urgency incident is created in itsm, a job is created in github for the job to be created in the right repository, the repository details should be listed in the lookup tables for more information, refer to add repository details docid\ be j18hveqghrkbn14sqs workday itsm integration recipes the following recipe is available out of the box for integration between workday and neurons for itsm workday itsm integration when an employee record is created/updated in workday, a new employee record is created or existing employee record is updated in itsm jenkins itsm integration recipes the following recipe is available out of the box for integration between jenkins and neurons for itsm jenkins itsm integration when a new build is triggered in jenkins, a change is created in itsm all the artefacts from the jenkins build in pulled into the itsm change description field