Reporting Incidents and Submitting Requests

You can report incidents or submit requests/raise a ticket from the Self Service Mobile portal. A service request is a request for a service, such as a conference room reservation, or a new email account. An issue is an interruption of service such as an account lockout, or printer not working.

On some devices, the Service Catalogue is viewable as a list or in tiles. Toggle the view by tapping the list view icon  or the tile view  icon in the upper-right area of the page. Note that the tile view displays items in large tiles, which take up more space and list fewer items on the screen.

When filling out a service request, you have the option of saving it as a draft to complete and submit later. Un-submitted requests will appear as Drafts at the top right of the page.

Use the Service Catalogue workspace to submit a service request or report an issue/incident. The Service Catalogue workspace lists all the Services offered by your organisation.

To browse and find Service Offerings, you can use one of the option:

The Favourites category lists all services that you have added to the Favourites, they appear in the top of the list.