The Knowledge Base workspace allows you to access all the articles available in Knowledge Centre to find a solution or workaround for the issues you are facing. The workspace displays the most helpful and latest articles so help to to troubleshoot your queries.
Marking a knowledge article helps you to quickly find your most referred to articles . The ones marked as favourite appear at the top of the list.
From the Knowledge Base workspace, tap the Favourite icon 
for a knowledge article.
The icon changes to 
, a pop up message appears with a message that the selected knowledge article is marked as Favourite and the article is moved to the top of the list along with existing articles that are marked as Favourite. The Favourite feature is available only if your administrator has enabled it.
You can rate and give feedback on knowledge articles.
To search for a specific knowledge article, enter a keyword in the Search field (upper-right corner of the page) and press the ENTER key. The matching results are shown.