Navigating Self Service Management Portal

The portal layout includes three main areas:

When you log in, the portal displays a home workspace based on your assigned role (for example, Administrator or Self Service). Your view may vary depending on your administrator’s configuration, including layout, landing page, available modules, and colour scheme.

Landing Page Display Options

Use the search box in the content frame to find services, reported issues, knowledge articles, FAQs, and announcements. As you type a keyword, related suggestions appear. Click a suggestion to navigate to search results page.

A secondary search option may appear next to your user login in banner frame. You can enter a keyword and navigate to the search results page.

Mobile Access and Session Timeout

You can access the portal on supported mobile devices. For security, the portal automatically logs you out after a period of inactivity, based on your organization's Single Sign-On (SSO) settings.

Click the menu icon in the Left pane to access available modules. The modules you view depend on your assigned role and configuration:

Browse Catalogue - Click to browse different request offerings, such as devices or software, or other services, or report issues.

Raise a Case - Create a general support request. As you enter a title, related articles may appear to help you resolve the issue before submitting.

News and Announcements - View the organization wide announcements and updates. Click View all to open the Announcements workspace.

Knowledge Articles for Common Articles - View common troubleshooting articles. Click View All to open the Knowledge Articles workspace.