Managing events
The tasks that are common to all event types are:
Creating an event
Procedure
To create an event, in the Admin Portal:
- Go to Logs > Event Settings.
- Select Add New.
- Select the type of event from the drop-down.
- Complete the information for the selected event. Each event type has settings specific to the event type. See Event settings for information on the settings.
- Select Save.
Editing an event
Procedure
- Go to Logs > Event Settings.
- Select the event you want to edit.
- Select Edit.
- Make your changes.
- Select Save.
Deleting an event
Procedure
- Go to Logs > Event Settings.
- Select the event you want to delete.
- Select Delete.
Ensuring the alert is sent to the correct recipients
When you create an event, you designate recipients for the resulting alert. Each event type includes the alert configuration section shown in the following figure.
For each type of alert (i.e. SMS, email, and APNs push notification), you can select to send the alert to one of the following:
- None
- User only
- User + Admin
- Admin only
If you select one of the administrator options, a CC to Admins section is displayed in the dialog box. This section displays a list of devices. Under the Available heading , select a device (or devices), that is associated with an email address that you want to notify, other than the device user. Ivanti EPMM will send a notification to the email address associated with the device or devices that appear under the Selected heading.
Figure: CC to Admins
Only users who have registered devices can appear in the Apply to Users list.
Applying the event to a label
To specify the devices to which the event should apply, you select one or more labels when you create the event. The amount of time it takes to apply an event to a label depends on the number of devices identified by the label. Therefore, it may take some time for the label name to display as selected for the event.
Setting alert retries
You can specify the number of times Ivanti EPMM attempts to send an SMS alert or registration email.
Procedure
- Enter the number of retries for SMS and registration email. Reminders are sent at 48-hour intervals until the number of reminders specified are sent, or the device is registered. For example, if you use the default for Number of Retries for Email (which is 2), an email is sent immediately after registration. If the device is not registered within 48 hours, a second email is sent. No other reminders are sent because you specified two reminders.
- Select Save.
Setting Ivanti EPMM SMS, email, and push notifications
You can designate specific hours for the sending of SMS, email, and push notifications. The default notification time is 0300 (3 a.m.), which can be disruptive. To override the default notification schedule:
Procedure
- In the Admin Portal, go to Settings > System Settings > General > Alert.
- Select the Override Default Schedule SMS, Email, Push notification check box. The section expands.
- Enter the notification start time and end time, in UTC hours.
- Select the days of the week when sending notifications are allowed.
- Select Save.