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Device Management Guide - Apple
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Managing Devices
Enabling Server Name Lookup
Registering Devices
General management of devices
Apple device status attributes
Searching for Devices
Securing Devices
Distributing MDM Profiles with Apple Configurator
MDM profile distribution with Apple Configurator
Automatically matching Apple devices with serial numbers
Exporting an MDM profile from Ivanti EPMM 7.0.0.0 - 9.0.0.0
Using Apple Configurator to register an Apple device with Ivanti EPMM
Managing Devices Enrolled in Apple Device Enrollment
Apple Device Enrollment with Ivanti EPMM overview
Setting up Apple Device Enrollment with Ivanti EPMM
Creating an Apple Device Enrollment Profile
Managing Apple Device Enrollment accounts
Adding a custom Automated Device Enrollment web page
Beta Enrollment
Managing Apple Declarative Device Management
Software update enforcement policy
Support for WatchOS enrollment
Viewing device battery health status
Fleet component monitoring
Managing Apple School Manager Devices
Apple School Manager account management overview
Best practices for managing devices in Apple School Manager
Creating an Apple School Manager account
Adding school information to your Apple School Manager account
Editing Ivanti EPMM roles for Apple Education management
Configuring devices in bulk for Apple School Manager
Connecting Ivanti EPMM to Apple School Manager
Adding your enrolled devices to your MDM server
Creating a custom attribute to use with Apple School Manager
Enabling Apple Education in Ivanti EPMM
Configuring Shared Device Cart
Synchronizing Ivanti EPMM with Apple Education servers
Distributing apps to Apple School Manager devices
Disabling Apple Education in Ivanti EPMM
Checking Apple Education logs
Shared iPad delete user session
Retiring Shared iPad devices
Managing Apple Business Manager
Implementing User Enrollment with Apple Business Manager
Shared iPad devices with Apple Business Manager
Shared iPad delete user session
Best practices for managing devices in Apple Business Manager
Connecting Ivanti EPMM to Apple Business Manager
Apple access management
User Enrollment with iREG
User Enrollment with Apple Business Manager
Account-driven Apple User Enrollment
Account-driven Apple Device Enrollment
Multi-User Support
About multi-user support
Using Secure Sign-In and Sign-Out
Setting Secure Sign-In preferences
Setting unique restrictions for signed-out devices
Enabling Secure Sign-In
Customizing the multi-user secure sign-in web clip
Remote sign-out from a multi-user iOS device
Setting automatic sign-out for multi-user devices
Managing Custom Attributes
Custom Attributes
Assigning a custom attributes role
Adding custom attributes to users and/or devices
Viewing custom attributes available for users and/or devices
Viewing custom attributes assigned to users
Viewing custom attributes assigned to devices
Editing custom attributes for users and/or devices
Searching for custom attributes for users and/or devices
Exporting a log of the custom attributes for users and/or devices
Deleting custom attributes from users and/or devices
Setting custom attribute values for device or users
Viewing custom attribute changes
Pushing label attribute changes to devices and users
Managing Policies
Working with default policies
Importing and exporting policies
Viewing policy status and platform support
Enabling profile encryption
Enabling or disabling encryption on a macOS device
Storing and retrieving FileVault personal recovery keys in Ivanti EPMM (macOS)
Configuring a system policy managed setting
Configuring a system policy control setting
Configuring a system policy rule
Configuring iOS and macOS software updates
Managing the activation lock for iOS devices
Software Update Settings
Safari extensions
Ethernet Settings
safari settings
Whitelisting Wi-Fi networks
Configuring firewall settings for macOS devices
Sync policies and battery use
Global App Config Settings policy
App update schedule policy
Google BeyondCorp Configuration
MTD Anti-Phishing/Smishing Policy
Work Schedule policy
Country changes and alerts
iOS location-based wakeups interval and syncing with Ivanti EPMM
Single-app mode policies
Configuring a global HTTP proxy policy
Cellular policies
Configuring an eSIM refresh cellular plan policy
Wallpaper policies
Accessibility Settings Policy
Creating Default Applications Setting
Device name policies
Customizing a home screen layout
Customizing a lock screen message
Configuring notification settings
tvOS policy settings
Working with Windows Update policies
Notifications of changes to the privacy policy
Exporting the devices in the WatchList
Managing Scripts
Managing Device Settings with Configurations
Management of device settings with configurations
Configurations page
Default configurations
Editing default iOS MDM settings
Restoring system web clips (iOS)
Displaying configurations status
Adding new configurations
Editing configurations
Deleting configurations
Exporting configurations
Importing configurations
Applying configurations to labels
Impact of changing LDAP server variables
Creating DNS Proxy Configurations
Configuring encrypted DNS settings
Managing Compliance
Managing Wi-Fi Settings
Wi-Fi settings
Wi-Fi profiles and password caching
Wi-Fi authentication types
Configuring Email
Managing VPN Settings
VPN settings overview
Configuring new VPN settings
Check Point Capsule
Cisco AnyConnect (iOS only)
Cisco Legacy AnyConnect
F5 SSL
IKEv2 (iOS Only)
IPSec (Blue Coat)
IPSec (Cisco)
Juniper SSL
L2TP
Ivanti Tunnel (iOS and macOS)
NetMotion Mobility VPN (iOS)
Palo Alto Networks GlobalProtect
PPTP
Pulse Secure SSL
SonicWall Mobile Connect
Custom SSL
Managing Certificates and Configuring Certificate Authorities
Certificates overview
Managing certificates issued by certificate enrollment configurations
Configuring certificate pinning for registered devices
Supported certificate scenarios
Ivanti EPMM as a certificate authority
Configuring Ivanti EPMM as an independent root CA (Self-Signed)
Configuring Ivanti EPMM as an intermediate CA
Mutual authentication between devices and Ivanti EPMM
Certificates settings
Certificate Enrollment settings
Configuring ACME Certificates
Configuring a client-provided certificate enrollment setting
Configuring an Entrust CA
Configuring a GlobalSign CA
Configuring Ivanti EPMM as the CA
Configuring OpenTrust CA
Certificate Revocation Checking Configuration
Configuring a single file identity certificate enrollment setting
Configuring SCEP
Enabling Kerberos Authentication between EPMM and the SCEP and LDAP servers
Configuring Symantec Managed PKI
Configuring Symantec Web Services Managed PKI
Configuring DigiCert One
Configuring a user-provided certificate enrollment setting
Certificate Transparency Payload
Configuring iOS and macOS settings and restrictions
iOS and macOS settings
Extensible Single Sign-On
Extensible Single Sign-On Kerberos
iOS / tvOS settings
macOS settings
iOS and macOS Ivanti EPMM settings differences
Using Ivanti Mobile@Work for iOS
Device management with the Ivanti Mobile@Work My Devices tab
Managing notifications in Ivanti Mobile@Work for iOS
Logging and enhanced logging for Ivanti Mobile@Work
Remote activation of enhanced logging for iOS Ivanti Mobile@Work
Auto-launching the Ivanti Mobile@Work for iOS in MTD and Non-MTD devices
Opening Ivanti Mobile@Work for iOS logs in other apps
Encrypting device logs with your own certificate
Screen orientation
Ivanti Mobile@Work Support Tab Policy
Additional Configurations Using KVP
Using Ivanti Mobile@Work for macOS
Running shell scripts on macOS devices
Working with Events
About events
Managing events
Event settings
Customizing Event Center messages
Viewing and Exporting Events
Troubleshooting Ivanti EPMM and devices
Pushing and removing device profiles
Troubleshooting configurations
About Ivanti EPMM logs
Audit log information
Audit Logs use cases
MDM Activity
Certificate Management
Service Diagnostic tests
Pull client logs for client devices
Office 365
Office 365 App Protection overview
Office 365 App Protection policies
Office 365 App Protection configurations
Office 365 App Protection user groups
Office 365 App Protection reports
Office 365 App Protection settings
Azure Tenant
Apply the Intune license to device users
Adding Ivanti EPMM as a compliance partner
Creating a conditional access policy in Microsoft Endpoint Manager
Connecting Microsoft Azure to Ivanti EPMM
Creating a partner device compliance policy
De-provisioning of the Azure tenant
Installing Ivanti Mobile@Work for iOS, macOS, and Android
Required client device user action and use cases
Help@Work for iOS
About Help@Work for iOS
How Help@Work for iOS works
Help@Work for iOS setup overview
Installing TeamViewer on your desktop
Requesting a TeamViewer account
Creating a TeamViewer app
Enabling Help@Work in Ivanti EPMM
Deploying the TeamViewer QuickSupport app
Starting a remote control session
Transitioning Help@Work to the Modern workflow for iOS
Enabling Help@Work in Ivanti EPMM
Language Support
Translated versions of client apps
Selecting languages for Ivanti EPMM messages
Setting the system default language
Changing language selection from the Admin Portal
Self-service User Portal
What is the self-service user portal?
Setting up the self-service user portal
Using the self-service user portal
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Help@Work for iOS
Help@Work for iOS setup overview
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The following diagram illustrates the setup process for Help@Work for iOS:
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