Configuring help desk contact information
1 min
Ivanti EPMM administrators with Manage settings and services permission can configure the help desk contact information to display in the self-service user portal.
Procedure
- In the Admin Portal, go to Settings > General > Helpdesk.
- Enter the following information:
Item | Description |
|---|---|
Name | Enter a name for the configuration. |
Description | Enter a brief description for the configuration. Maximum characters allowed is 100. |
Contact(s) | Enter one or more phone numbers. Valid number strings include:
If you are entering multiple phone numbers, enter a comma-separated list. |
Email(s) | Enter one or more email addresses. If you are entering multiple email addresses, enter a comma-separated list. |
Either a phone number or an email address is required.
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