Creating a customized message

10 min

If an application is blocked or the connection fails for any other reason, you can customize the error message presented to the device user. You can customize the error message by adding your company logo, company name, custom text, and a Help link.

Procedure

	1.	In the Ivanti Access administrative portal, go to Profile > Branding > Remediation Page or Service Unavailable Page .

	2.	In Page Options, select I want to customize the page presented to users .

	3.	In Customization Settings, click Choose File to navigate to the location of your company logo.

The graphic must be no more than 300 pixels wide and 50 pixels high.

If you do not want to upload a graphic, select Remove logo.

	4.	Enter a Message describing why users have encountered the issue.

You can enter up to 255 characters.

	5.	Enter a Help message describing how users can access help or report the issue. You can enter up to 255 characters.

	6.	Enter the Help Link . Choose http:// or https://, and enter the URL in the text box.

	7.	Enter the Help Link Text that the device users see instead of the URL.

	8.	Click Save Changes to save the settings.

The Preview section displays the customized message.

Device users are now presented with the customized message.

Use Reset to Default option, in the Remediation page or Service Unavailable page to restore the default values when the profile was created.

Creating a customized warning message

You can customize the warning messages to device users when a Conditional Access Rule is set to warn.