Configuring Administrator Access
To access and use the MSP admin portal, you require a MSP Admin account. The initial MSP Admin login is set up by and provided to the nominated email account when the MSP subscription is created. The initial MSP Admin account can create and manage further admin accounts as required to access the portal.
The MSP Portal uses Admin Groups to represent the group of admin users entitled to access the portal. An admin group combines an Admin Policies, Admin Authentication, and a set of one or more Admin Rules.
You can view each of these elements through the Administator menu.
Editing policies and groups is not possible. These sections are read-only and included for information purposes.
A MSP admin can create and edit a defined list of admin user accounts managed locally in the MSP portal. Login requests are authenticated against this list to determine access rights.
To add a new admin user:
- Log into the MSP portal as an MSP admin, see Logging into the MSP Portal.
- From the menu, select Administrator > Admin Authentication.
- Select the check box adjacent to the "Admin Auth" method, then select Edit. A form appears that enables you to update the authentication method
At any point during this process, you can reset the form data by selecting Reset.
- Enter the following settings:
- Specify a User Name, Full Name, and Email for the new admin user.
- Specify a Password and Confirm Password for the user.
- (Optional) Select the Temporary Password check box if you want the user to change their password when they first log in.
- Select Add To Users List.
The user is added to the list of admin users.
- Repeat the previous step for each required admin user.
- Select Update Admin Authentication.
To edit an admin rule:
- From the menu, select Administrator > Admin Rules.
- In the Admin Rules page, select the check box adjacent to the rule that you want to modify and click Edit.
- Select an expression from the drop-down list and specify a value.
- Click Save.
Subscriptions
The Subscriptions page displays the MSP Subscription ID and Category, Subscription Start date and end date, number of Named Users subscribed for and Subscription Status.
To access the Subscription page, click Administrator > Subscriptions.
Checking Tenant Admin Logs
The Tenant Logs page captures all tenant operations and gateway operations. Any reports/log export scheduled will have the logs captured in the event logs.
The log retention period is 90 days.
To view the Tenant Admin Logs page:
- Log into the MSP portal as an MSP admin, see Logging into the MSP Portal.
- From the Administrator menu, select Tenant Logs.
The Tenant Admin Logs page is displayed showing a list of Admin Logs, by default, for all the admin activities. To view event logs, select Log Type > Event Logs. All the historical data are shown in the event logs page.
Admin Logs
Event Logs
The table shows the log generated date and time, "Severity", "Message ID" and "Message", and "Source IP" and "Source" Gateway name.
- Use the time period selectors at the top of the page to set a time period and range for your log results.
- Logs are refreshed automatically by changing the criteria. To manually refresh the log display, click the following icon:
- To group the logs based on the fields, use the Group by button and select the field type to view the table information in groups.
- To export the displayed log as a CSV or JSON text file, or to set up a new scheduled log export job, click the Export Logs button.
- To trigger the advanced filter selection, use the following icon.
- To reset the filter, click the following icon:
- To change the fields displayed for each log line, click the following icon:
- To change the view density, click the following icon:
