Neurons for ITSM Installation Prerequisites
1 min
Before you install Neurons for ITSM, do the following:
- Confirm your role. See About Roles.
- Create the needed accounts. See About the Different Accounts Used in Neurons for ITSM.
- Meet the system, hardware, and software prerequisites. This information is contained in the System Requirements and Compatibility Matrix for Neurons for ITSM.
- Configure the ports needed for your deployment. This information is contained in the System Requirements and Compatibility Matrix for Neurons for ITSM.
- If you are going to deploy Neurons for ITSM as a virtual image, review the requirements at About Using a Virtual Machine with Neurons for ITSM.
- Ensure that the FILESTREAM feature is enabled on the Microsoft SQL Server. See Enabling Attachment File Streaming.
- If you are going to deploy the reporting feature, ensure that Microsoft SQL Server Reporting Services (SSRS) is enabled. See Installing Neurons for ITSM Reporting Feature.
- Enable full-text search for Microsoft SQL Server. See Full Text Search .
- (Optional) Verify the server roles and features described in Verifying Server Roles and Features.
- Determine the directories in which to install the Neurons for ITSM components on the host that you are logged into.
- Install the following from the installer package:
- Prerequisite Installer
- System Configuration Wizard (SCW)
- Additional App Domain shared in the package - do this post the SCW installation.