Compatibility Matrix
This compatibility matrix provides a comprehensive overview of the system components that required for the optimal deployment and operation of Neurons for ITSM.
See also About Third-Party-Software.
Legend
C | Has been fully tested by Quality Assurance (QA) and indicates compatibility (supported). |
|---|---|
W | Has not been fully tested by QA for compatibility and/or integration, but works (supported). |
N | Has been tested by QA for compatibility and/or integration but is NOT supported due to test results. |
NT | Has not been tested by QA; is currently NOT supported due to lack of testing. |
TOP | Has been fully tested by Quality Assurance (QA) for On-Premises only. |
NTOP | Has not been fully tested by Quality Assurance (QA) for compatibility and/or integration, but works (supported) for On-Premises only. |
-- | Not applicable/not available (not supported). |
Server Compatibility
Operating System | Neurons for ITSM Release 2025 |
|---|---|
Microsoft Windows Server 2016 English - EN-US* | NT |
Microsoft Windows Server 2019 English - EN-US | C |
Microsoft Windows Server 2022 English - EN-US | C |
Microsoft Windows Server 2025 English - EN-US | C |
* ITSM 2025.3 is the last version to support Microsoft Windows Server 2016 English.
Microsoft .NET Framework
| Neurons for ITSM Release 2025 |
|---|---|
Microsoft .NET Framework Release 4.6 | NT |
Microsoft .NET Framework Release 4.7 | NT |
Microsoft .NET Framework Release 4.8 | C |
Microsoft .NET Framework Release 4.8.1 | C |
Web Servers
| Neurons for ITSM Release 2025 |
|---|---|
Microsoft IIS Release 7.5 | NT |
Microsoft IIS Release 8.0 | NT |
Microsoft IIS Release 8.5 | NT |
Microsoft IIS Release 10 | C |
Database Management Software
| Neurons for ITSM Release 2025 |
|---|---|
Microsoft SQL Server 2016 * | NT |
Microsoft SQL Server 2017 | C |
Microsoft SQL Server 2019 | C |
Microsoft SQL Server 2022 ** | C |
* ITSM 2025.2 is the last version to support SQL Server 2016.
** Customers using SQL 2022 who are considering migrating to a Cloud deployment of Ivanti Neurons for ITSM, may have to downgrade their SQL 2022 database to SQL 2019 prior to migrating.
- ITSM application does not support case-sensitive SQL Collation.
- ITSM application only supports the SQL Collation of SQL_Latin1_General_CP1_CI_AS.
Configuring a SQL Server Always On High Availability Group
ITSM supports the SQL Server Always On High Availability Group feature. To configure, refer the Microsoft documentation.
Database Management Software | Neurons for ITSM Release 2025 |
|---|---|
Microsoft SQL Server 2017 | W |
Microsoft SQL Server 2019 | C |
Microsoft SQL Server 2022 | C |
- After configuring the SQL Server Always On High Availability Group, make sure to rerun the System Configuration Wizard by providing availability group listener name in the Configuration Database Server Name section.
- The Ops Console doesn’t work when the SQL Server Always On High Availability Group is enabled.
- When upgrading, make sure to remove the databases from the availability group. Once the upgrade is complete, you can add the databases back to the availability group.
Email Servers
| Neurons for ITSM Release 2025 |
|---|---|
Lotus Domino | NT |
Novell GroupWise | NT |
Microsoft Exchange 2010 (Email Server products that support POP3, SMTP, IMAP4) | C |
Microsoft Exchange Web Service | C |
Google Service Account | C |
Microsoft Graph | C |
Other Integrations
| Neurons for ITSM Release 2025 |
|---|---|
Ivanti Voice | C |
Ivanti Service Manager DSM Release 2015.2 | NT |
Ivanti Service Manager DSM Release 2016.x * | W |
Citrix | NT |
VMWare ESX 4 | W |
Ivanti Service Manager Mobile | C |
* DSM EoL (End of Life) is Dec 31, 2026
Browser Compatibility
Neurons for ITSM versions 2022.1 and newer do not support Internet Explorer.
Browser | Supported Version |
|---|---|
Google Chrome | Ivanti recommends and supports using the latest production version of Google Chrome (not including beta versions) with Neurons for ITSM. If new versions of Google Chrome break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. At time of release, Ivanti has successfully tested Ivanti Neurons for ITSM with Google Chrome version 137.0.7151.41. Download and install the ClickOnce extension to ensure that the Ivanti Neurons for ITSM reporting feature works correctly. |
Mozilla Firefox | Ivanti recommends and supports using the latest production version of Mozilla Firefox (not including beta versions) with Neurons for ITSM. If new versions of Mozilla Firefox break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. |
Microsoft Edge | Ivanti recommends and supports using the latest production version of Microsoft Edge (not including beta versions) with Neurons for ITSM. If new versions of Microsoft Edge break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. |
Safari | Ivanti recommends and supports using the latest production version of Safari (not including beta versions) with Neurons for ITSM. If new versions of Safari break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. |
Identity Providers
The following table lists the identity providers that have been tested, along with the supported authentication protocols.
Identity Provider | Authentication Protocol | Neurons for ITSM Release 2025 |
|---|---|---|
OpenID Connect | C | |
Yahoo | OpenID Connect | C |
Microsoft Entra ID | OpenID Connect | C |
Microsoft Entra ID | ADFS / SAML | C |
OKTA | ADFS / SAML | C |
Microsoft ADFS | ADFS / SAML | C |
On-Premises | Windows Integration Service (WIS) | TOP |
On-Premises | OneLogin | NTOP |