Ivanti incapptic Connect OS Upgrade to macOS 15.x

9 min

Ivanti incapptic Connect instances (host and VM) can now be upgraded from macOS 13.x (Ventura) to macOS 15.x (Sequoia).

Note: If there are any errors during the upgrade process, revert to the previous snapshot and contact the support team.

Prerequisites

Before you begin upgrading, you must fulfill the following prerequisites:

Take a snapshot of both the host and the virtual machine.

For host machines, take time machine backup.

For VM, take a parallel snapshot.

You can continue the upgrading procedure only when https://apps.apple.com/us/app/macos-sequoia/id6596773750?mt=12 (URL) is accessible.

Make a note of the following package versions:

brew -–version (both in host and VM)

node -–version (in VM)

npm -–version (in VM)

python -–version

Prerequisites

Proceed only if both a time machine backup and a parallels (VM) snapshot are taken.

Update Parallels version on host machine

You have to update the parallels version to 20.x, as Sequoia is supported by this version.

Procedure

Right-click the Parallels desktop icon and click the Check for Update option.

If you can see the most recent 20.x version, then update the version.

After a 20.x version upgrade, the window redirects to automatically reinstall the parallel tool.

Accept the default settings and restart the host system.

Open the VM after the host system parallels version is updated.

Open the virtual machine to automatically reinstall parallel tools.

Accept the defaults and restart the VM. After restarting the VM, you can see the following icon on your desktop.

macOS Upgrade

Prerequisites

Ensure that the following conditions are met:

A time machine backup is taken.

A parallels (VM) snapshot is taken.

You must first upgrade the host operating system (OS), followed by the VM OS. The upgrade procedure can take up to 4-5 hours, depending on the internet connection and VPN connections.

Procedure

1. Open a Web browser and navigate to the following URL: https://apps.apple.com/us/app/macos-sequoia/id6596773750?mt=12.

2. Click Open App Store.

3. Click Get. The macOS Sequoia window opens.

4. Click Download.

5. Click Continue, and then click Agree.

6. Click Continue.

7. Enter the system password and click Unlock.

The Sequoia OS installs and then restarts the system. After restarting the machine, you can see that the system has been updated to Sequoia OS.

If the system prompts you to update Xcode to version 16.x, perform the steps according to the prompts. Alternatively, perform the following steps:

Xcode Version Update

The Apple ID authentication endpoint is decommissioned by Apple and has resulted in the Renew Session and Modify session to not function. Apple introduced Secure Remote Password (SRP) authentication mechanism and we have integrated it into incapptic Connect in this release.

Prerequisites

Ensure that the following conditions are met:

Before you begin upgrading, you must ensure to update Xcode version to 14.x and Fastlane version to 2.228.0.

Take a snapshot before updating to incapptic Connect v1.48.7 and Xcode 16.0.

Procedure

Copy the Parallels (VM) file with macOS 15.x (Sequoia) installed on it into packer directory.

Download and copy the Xcode 16.0 version installer into the packer directory from the following URL manually to the VM: https://developer.apple.com/download/all/

Ensure the selected Xcode version is compatible with the macOS version 15.x.

Run the following commands in the terminal:

Move Xcode_16.0.xip file to /Applications.

Open the Xcode_16.0.xip file. Wait for the list to expand.

Delete the Xcode_16.0.xip file after you complete step b.

Execute the following commands:

sudo xcode-select -s /Applications/Xcode.app/Contents/Developer

sudo xcodebuild -license accept

Verify the Xcode version using the following command: /usr/bin/xcodebuild -version

You can perform the steps according to the prompts.

Post-Installation Verification Checklist

After the macOS upgrade is completed, you must ensure that the upgrade was successful.

Procedure

Perform the following steps to ensure that the upgrade was successful.

The host and VM macOS versions should point to Sequoia.

Before upgrading the operating system, ensure that the versions of the following packages match.

brew -–version (both in host and VM)

node -–version (in VM)

npm -–version (in VM)

python -–version

Known issue when upgrading macOS

After upgrading the VM, if the CPU is overloaded or the machine becomes unresponsive, do the following steps.

Procedure

Shutdown the VM through the Parallels Control Center.

Navigate to Hardware > Network.

It should be a shared network.

Click Advanced.

Select Virtio network adapter.

If it has an Intel adapter, set it to Virtio.

Restart the VM.

Note: If the issue persists, revert to the previous snapshot and contact the support team.