Preface

document conventions the document conventions describe text formatting conventions, command syntax conventions, and important notice formats used in ivanti technical documentation text formatting conventions text formatting conventions such as boldface, italic, or courier font may be used in the flow of the text to highlight specific words or phrases format description bold text identifies command names identifies keywords and operands identifies the names of user manipulated gui elements identifies text to enter at the gui \<font color="#000000"> italic text \</font> identifies emphasis identifies variables identifies document titles \<font color="#000000">`courier font`\</font> identifies command output identifies command syntax examples command syntax conventions bold and italic text identify command syntax components delimiters and operators define groupings of parameters and their logical relationships convention description bold text identifies command names, keywords, and command options \<font color="#000000"> italic text \</font> identifies a variable \[ ] syntax components displayed within square brackets are optional default responses to system prompts are enclosed in square brackets { x | y | z } a choice of required parameters is enclosed in curly brackets separated by vertical bars you must select one of the options x | y a vertical bar separates mutually exclusive elements < > non printing characters, for example, passwords, are enclosed in angle brackets repeat the previous element, for example, member\[member ] \ indicates a “soft” line break in command examples if a backslash separates two lines of a command input, enter the entire command at the prompt without the backslash bold text identifies command names, keywords, and command options code block following is an example of python based code block in the html documentation def some function() interesting = false print 'this line is highlighted ' print 'this one is not ' print ' but this one is ' notes and warnings note, attention, and caution statements might be used in this document a note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information an attention statement indicates a stronger note, for example, to alert you when traffic might be interrupted or the device might reboot a caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware, software, or data requesting technical support technical product support is available through the global support center (gsc) if you have a support contract, file a ticket with gsc product warranties—for product warranty information, visit https //forums ivanti com/s/all products self help online tools and resources for quick and easy problem resolution, ivanti provides an online self service portal called the customer support center (csc) that provides you with the following features find csc offerings https //forums ivanti com/s/contactsupport search for known bugs https //forums ivanti com/s/contactsupport find product documentation https //forums ivanti com/s/contactsupport download the latest versions of software and review release notes https //forums ivanti com/s/contactsupport open a case online in the csc case management tool https //forums ivanti com/s/contactsupport to verify service entitlement by product serial number, use our serial number entitlement (sne) tool https //forums ivanti com/s/contactsupport for important product notices, technical articles, and to ask advice search the ivanti knowledge center for technical bulletins and security advisories https //forums ivanti com/s/searchallcontent ask questions and find solutions at the community online forum https //forums ivanti com/ opening a case with support center you can open a case with support center on the web or by telephone use the case management tool in the support center at https //forums ivanti com/s/contactsupport for international or direct dial options in countries without toll free numbers, see https //forums ivanti com/s/contactsupport reporting documentation issues to report any errors or inaccuracies in ivanti technical documentation, or to make suggestions for future improvement, contact ivanti technical support (https //forums ivanti com/s/contactsupport) include a full description of your issue or suggestion and the document(s) to which it relates