ServiceNow Service Request Connector Permissions
Summary: A detailed guide on permissions required for the ServiceNow Service Request connector in Ivanti Neurons RBVM/ASPM/VULN KB.
The following permissions are required to obtain the form dynamically using the ServiceNow Service Request connector:
Read access to the following tables and the columns inside these tables.
- sc_catalog
- title
- sys_class_name
- sc_category
- title
- sc_cat_item
- name
- sys_choice
- Label (label)
- Value (value)
- Element (element)
- Dependent value (dependent_value)
- sc_req_item
- number
- state
Reasons for These Permissions:
- sc_catalog table access is required to find the list of catalogs.
- sc_category table access is required to find the list of categories.
- sc_cat_item table access is required to find the list of a category item.
- sys_choice table access is required to know the choices of the field whose values are derived from that table.
- sc_req_item table access is required to retrieve the created service request item information.
Apart from these permissions, user should be able to retrieve the specific category item and also order a specific category item. Generally, this does not require additional ACLs. Follow these links to find any additional ACLs required for these actions.
https://<yourinstancename>.service-now.com/sys_ws_operation.do?sys_id=4f9131449f901200d54dd4b4232e708d&sysparm_view=&sysparm_record_target=sys_ws_operation&sysparm_record_row=1&sysparm_record_list=relative_pathCONTAINSorder_now^web_service_definition%3Db4558e83c3a302006f333b0ac3d3ae8e^ORDERBYname&sysparm_record_rows=1
https://<yourinstancename>.service-now.com/sys_ws_operation.do?sys_id=8f017f03c3330200d68d3b0ac3d3ae18&sysparm_view=&sysparm_record_target=sys_ws_operation&sysparm_record_row=23&sysparm_record_list=web_service_definition%3Db4558e83c3a302006f333b0ac3d3ae8e^ORDERBYname&sysparm_record_rows=33