Compatibility Matrix

9 min

Legend

C	Has been fully tested by Quality Assurance (QA) and indicates compatibility (supported).
W	Has not been fully tested by QA for compatibility and/or integration, but works (supported).
N	Has been tested by QA for compatibility and/or integration but is NOT supported due to test results.
NT	Has not been tested by QA; is currently NOT supported due to lack of testing.
--	Not applicable/not available (not supported).

Server Compatibility

Operating System	Neurons for ITSM Release 2024
Microsoft Windows Server 2016 English - EN-US	C
Microsoft Windows Server 2019 English - EN-US	C
Microsoft Windows Server 2022 English - EN-US	C

Microsoft .NET Framework

Microsoft .NET Framework	Neurons for ITSMRelease 2024
Microsoft .NET Framework Release 1.1 SP1 - 4.0	--
Microsoft .NET Framework Release 4.5	--
Microsoft .NET Framework Release 4.5.2	--
Microsoft .NET Framework Release 4.6	--
Microsoft .NET Framework Release 4.8	C

Web Servers

Web Servers	Neurons for ITSMRelease 2024
Microsoft IIS Release 5.1 - 7.0	--
Microsoft IIS Release 7.5	C
Microsoft IIS Release 8.0	C
Microsoft IIS Release 8.5	C
Microsoft IIS Release 10 (Windows 2016)	W

Database Management Software

Database Management Software	Neurons for ITSMRelease 2024
Microsoft SQL Server 2016*	C
Microsoft SQL Server 2017	C
Microsoft SQL Server 2019	C
Microsoft SQL Server 2022	C
IBM DB2 Version 9.1	--

*Customers using SQL 2022 who are considering migrating to a Cloud deployment of Ivanti Neurons for ITSM, may have to downgrade their SQL 2022 database to SQL 2019 prior to migrating.

ITSM application does not support case-sensitive SQL Collation.

ITSM application only supports the SQL Collation of SQL_Latin1_General_CP1_CI_AS.

Email Servers

Email Servers	Neurons for ITSM Release 2024
Lotus Domino	NT
Novell GroupWise	NT
Microsoft Exchange 2010 (supports email server products that support POP3, SMTP, iMAP4)	C
Microsoft Exchange Web Service	C

Other Integrations

Other Integrations	Neurons for ITSM Release 2024
Ivanti Voice	C
Ivanti Service Manager DSM Release 2015.2, Ivanti Service Manager DSM Release 2016.x	W
Citrix	NT
VMWare ESX 4	W
Ivanti Service Manager Mobile	C

Browser Compatibility

Neurons for ITSM versions 2022.1 and newer do not support Internet Explorer.

Browser	Supported Version
Google Chrome	Ivanti recommends and supports using the latest production version of Google Chrome (not including beta versions) with Neurons for ITSM. If new versions of Google Chrome break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. At time of release, Ivanti has successfully tested Ivanti Neurons for ITSM with Google Chrome version 120.0.6099.224/225. Download and install the ClickOnce extension to ensure that the Ivanti Neurons for ITSM reporting feature works correctly.
Mozilla Firefox	Ivanti recommends and supports using the latest production version of Mozilla Firefox (not including beta versions) with Neurons for ITSM. If new versions of Mozilla Firefox break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release.
Microsoft Edge	Ivanti recommends and supports using the latest production version of Microsoft Edge (not including beta versions) with Neurons for ITSM. If new versions of Microsoft Edge break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release.
Safari	Ivanti recommends and supports using the latest production version of Safari (not including beta versions) with Neurons for ITSM. If new versions of Safari break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release.