Working with Mobile Analyst

the is a web based responsive user interface that you can access using the role as a user, you can perform the following actions using this portal create, track, resolve, and complete incidents create, edit, and fulfill service requests create and complete tasks and assign tasks to others add notes and attachments to incidents and tasks all of these can be done on the go using your mobile devices when you login to on your mobile devices including tablets, only mobile based user roles are available if you want to login to non mobile based user roles, use your desktop or a laptop starting with neurons for itsm release 2026 3, the menu icon to expand or collapse workspaces is no longer available all workspaces are displayed by default when the enablenewuielements global constant is enabled, the logo remains visible in the header when disabled, users continue to see the existing navigation experience with standardized ui icons logging in to the mobile analyst portal on your mobile device, enter the login url provided by your administrator in the tenant url field or click the scan tenant qr , allow access to camera while using the app from the desktop application click the qr code icon and scan the qr code using the phone camera the login page is displayed in the login page, enter your username and password and click login select the user role and click submit the application displays the home page navigating the mobile analyst portal the home page is the default view of the you can navigate to different workspaces from the home page based on the actions you want to perform home page all incidents by default, it displays your team's active incidents; however, you can choose from the following favourite saved searches all active incidents , my team's active incidents (default), and all all service requests by default, it displays all active service requests; however, you can choose from the following favourite saved searches all active asset requests, all active service requests , my service requests , and many more my incidents displays all incidents assigned to you my tasks displays all tasks assigned to you my service requests displays all service requests assigned to you main action button on the home page, this icon is available in the header it helps to create incidents and service requests, and it is accessible from all the pages to configure this new ui, you have to enable the newuielements in global constants for more information, refer to default global constants docid\ dgb4v84edr0axvy7mlnnf using search you can refine your search and also sort and filter the records displayed for incidents and tasks select either view incidents or view tasks to search by a keyword type a keyword in the search bar to search using the favorite search options a tap the drop down arrow under the search option name b select from the options displayed to filter and sort a tap the filter icon b select the required options in the sort and filter page and tap the close icon once you finish enabling logout for the mobile analyst role starting with release 2026 2, the log out option is disabled by default for the mobile analyst role to support improved configuration to enable log out option for the role, do the following log in to as an administrator open the configuration console select configure > users and permissions > roles and permissions in the list of roles, select under the branding options , select the logout button checkbox and click save