Ivanti EPMM upgrade information

8 min

For detailed instructions on how to upgrade Ivanti EPMM using this upgrade information, see the Ivanti EPMM System Manager Guide.

Ivanti EPMM upgrade readiness checklists

Check disk space availability

Ivanti EPMM upgrade paths

Ivanti EPMM upgrade URL

Backing up Ivanti EPMM

Read Before you upgrade.

Ivanti EPMM upgrade readiness checklists

This section provides checklists to help you successfully complete the upgrade process for Ivanti EPMM and Sentry software. The checklists include:

Pre-Upgrade checklist

Before you upgrade, we encourage you to do a pre-upgrade checklist.

Pre-upgrade checklist

Check	Tasks	References
	Prepare and plan for downtime	Ivanti EPMM (1 - 3 hours) Sentry (5 - 20 minutes)
	Review relevant documentation	See Ivanti EPMM product documentation.
	Check certificates	iOS Enrollment, Portal HTTPS, Client TLS certificates When using mutual authentication, the Portal HTTPS certificate must be a publicly trusted certificate from a well-known Certificate Authority. For details, see Mutual authentication between devices and Ivanti EPMM in the Ivanti EPMM Device Management Guide for iOS and macOS devices. MDM Certificate (check a month before expires) Local CA Knowledge Base article: Renewing an expired local CA certificate.
	Check disk space for upgrade	Ensure to have 40GB of free disk space available for 12.x.x.x upgrades. See Check disk space availability in this document for details on how to perform this check.
	Check Boot partition	Verify you have at least 85MB free for /boot.
	Ensure there is enough disk space	Old File System (2 GB /mi and 5 GB /mi/files) New File System (10 GB /mi) If there is insufficient storage, increase the available disk space. See this VMware knowledge base (KB) article and this VMware KB article for information. Note that these are third-party articles hosted by VMware, whose locations are subject to change. Contact Ivanti Support if you need shell access to the Ivanti EPMM VM.
	Check for new system requirements	Minimum 80 GB hard drive If there is insufficient storage, increase the available disk space. See this VMware knowledge base (KB) article and this VMware KB article for information. Note that these are third-party articles hosted by VMware, whose locations are subject to change. Contact Ivanti Support if you need shell access to the Ivanti EPMM VM. Call Ivanti support if issues persist when physical appliances and VMs have the minimum required disk space configured.
	Review your backup and high availability options	Physical backup: built in backup VMware backup: VDMK backup, snapshot High Availability: confirm HA version 2.0
	Set up your proxy configuration (if required)	Manually set the upgrade URL and use HTTP instead of HTTPS.
	Prepare test devices	Client: Get clean test devices, open client and check-in, check iOS log. Ivanti EPMM: Note the watchlist and label numbers.

Ivanti EPMM and Ivanti Sentry Compatibility Matrix

The supported and compatible versions continue to benefit from seamless interoperability while gaining improved security for between Ivanti EPMM and Ivanti Sentry connection.

See the following table for the Ivanti EPMM and Ivanti Sentry compatibility matrix.

Ivanti EPMM \| Ivanti Sentry	10.4.0	10.4.1	10.5.0	10.5.1 or 10.5.2	10.6.0	10.6.1 or 10.6.2	10.7.0 or 10.7.1	10.8.0
12.10.0	—	—	—	NF	—
12.9.0.0	—		—	NF	—
12.8.0.1 12.8.0.2 12.8.0.3	—		—	NF	—
12.8.0.0		—	NF	—		—	—	—
12.7.0.1 12.7.0.2	—		—	NF	—
12.7.0.0		—	NF	—		—	—	—
12.6.1.1	—		—		—			—
12.6.0.0		—		—		—	—	—

Legends:

= Supported

NF = Non-FIPS deployments only

In FIPS mode, make sure port 9443 is available for secure communication between Ivanti EPMM and Ivanti Sentry services.

Check disk space availability

Before you upgrade, check disk space availability.

Atleast 40GB of disk space must be available for 12.x.x.x upgrade to be successful.

If the disk space is not available, contact Ivanti Technical Support before proceeding with the upgrade.

For more information, see KB article.

Use one of the following methods to check disk space availability:

The CLI command: show system disk

The following sample output shows the available disk space in the last line. It is 15M in this example.

CORE(12.1.0.1a-6)@host.company.com#show system disk

Filesystem Size Used Avail Use% Mounted on

/dev/sda3 181G 20G 153G 12% /

tmpfs 16G 4.0K 16G 1% /dev/shm

/dev/sda1 95M 76M 15M 84% /boot

Upgrade considerations

After the pre-upgrade planning, we recommend you review the following considerations:

upgrade considerations

Check	Considerations	References
	DB Schema and Data	Run pre-validation check after downloading the repository from System Manager. If this task fails, contact Ivanti Support.
	Understand the stages	Download vs. Stage for installation Reboot when the system displays: Reboot to install https://<serverFQDN>:8443/upgrade/status
	Leverage CLI upgrade commands (as appropriate)	See Ivanti EPMM Command Line Interface Guide.
	Understand scenario options	Single server High availability—Option 1: little downtime: Upgrade secondary Upgrade primary High availability—Option 2: zero downtime: Upgrade secondary Failover to secondary Upgrade primary Re-establish sync Download guide: Ivanti EPMM High Availability Management Guide Review section: High Availability (Undefined variable: Primary.Powered) Software Upgrade Procedures
	Monitor the upgrade	Log into the Admin Portal Select Logs > Audit Logs > expand "Extended filters" and set "states" to "Waiting XML generation pending" Monitor upgrade status using: https://<serverFQDN>:8443/upgrade/status
	Additional reboot	Due to a kernel upgrade, an additional reboot is performed when you upgrade. It may take longer than expected for Ivanti EPMM to become available on the network.
	Ports	HTTPS/ port 443 is the default port for fresh installations, but upgraded environments keep the previous port open, for example, port 8080.

Post-Upgrade checklist

After completing the upgrade, we recommend the following verification checklist.

Post-upgrade checklist

Check	Tasks	References
	Testing and troubleshooting	Log into the System Manager Select Maintenance > Software Updates > Software Version Verify that the new version is listed DO NOT re-boot the system once the upgrade process has begun Call Ivanti Support for further investigation
	Verify services	Log into the Admin Portal Select Services > Overview Click Verify All
	Verify devices	Register a new device Re-enroll/check-in existing devices
	HA system cleanup	Set secondary back to secondary Confirm sync

The System Manager

The System Manager > Maintenance > System Storage menu shows you how much Ivanti EPMM system storage you are using, and how much is still available.

In the System Manager, go to Maintenance > System storage.

Click More Details next to the System Storage bar that shows percent used.

In this example, the available disk space is 190M.