Troubleshooting Android apps
1 min
Issue: A newly-added app does not display in Apps@Work on the device.
Troubleshooting:
- Confirm that you have applied the app to a label to which the device has been added.
- Confirm that the device meets the minimum OS requirement you specified for the app when you added the app.
- If Ivanti Mobile@Work app is running, select Force Device Check-in from the Settings menu (or Connect Now from the main menu in older versions).
Issue: A newly-added app does not display in the in-house apps list on the device.
Troubleshooting:
- Confirm that you have applied the app to a label to which the device has been added.
- Confirm that the device meets the minimum OS requirement you specified for the app when you added the app.
- Confirm that the device has been configured to accept apps from outside the Google Play Store. (On the device, select Settings > Applications > Unknown sources).
- If Ivanti Mobile@Workk app is running, select Force Device Check-in from the Settings menu (or Connect Now from the main menu in older versions).