View Remediation Information for a Connection
1 min
When a connection attempt fails, or when an active connection experiences a problem, Ivanti Secure Access Client presents remediation information. The remediation information includes instructions on how to resolve the issue or shows the status of remediation procedures that were initiated automatically.
To view remediation information:
- Click the connection to select it.
- On New-UX, click
and select Connection Details to display the Connection Details pane.
On classic UI, click File > Connections > Remediation Info to open the Remediation dialog box.
The Remediation menu is dimmed if there are no active or pending remediation actions.
- The top portion of the dialog box describes the issue and the bottom portion describes the steps for resolving the issue. Perform the remediation steps, and then click Retry to restore connectivity.
Or
- On classic UI, click the arrow next to a connection to expand the connection and display its connection status.
- Within the connection status, click the Details link to display more detailed information about the issue.
Or
- On classic UI, right-click the connection to display the pop-up menu, and then click Remediation Info to open the Remediation dialog box.
- Perform the remediation steps, and then click Retry to restore connectivity.