Service Diagnostic tests

1 min

The Service Diagnostic screen (Services > Overview) in the Admin Portal provides a health check for several services. The diagnostic tests determine whether your Ivanti EPMM instance can connect to these services. An error indicates that you cannot reach the service.

The services checked are as follows:

Table: Service diagnostic tests descriptions

Service	Test
AFW	Checks to see if: Authentication server is reachable. API server is reachable.
APNS	Checks to see if: MDM-APNS service is reachable. ENTERPRISE-APNS - No Enterprise APNS certificate configured. MDM-APNS - feedback service (tccentos122.auto.ivanti.com:2196) is not reachable.
APPCONFIG_ COMMUNITY_REPO	Checks to see if the AppConfig Community Repository server is reachable.
APP_GATEWAY	Checks to see if App Gateway server is reachable.
BYPASS	Checks the connection between your Ivanti EPMM instance and the Apple activation lock bypass server
CERTIFICATE ENROLLMENT	Checks to see if: Certificate Enrollment : System - iOS Enrollment SCEP is reachable. Certificate Enrollment : System - iOS Enterprise AppStore SCEP is reachable. Certificate Enrollment : System - Windows Phone Enrollment SCEP is reachable.
CONFIGURATIONS	Tests the connection to the Certificate Enrollment server from your Ivanti EPMM instance.
CONNECTOR	Two tests are run: One test checks whether Enterprise Connector is enabled (Services > Connector) If Enterprise Connector is enabled, the other test sends an HTTP Post request from your Ivanti EPMM instance to each Connector configured, checking whether the Connector can communicate with your Ivanti EPMM instance
DEP	Sends a sample GET request to test the connection between your Ivanti EPMM instance and the MDM server using Device Enrollment.
FCM	Checks whether Google Firebase Cloud Messaging (FCM) is reachable from your Ivanti EPMM instance.
HEALTH_ATTESTATION_ SERVICE	Checks if the Health Attestation Service server is reachable.
LDAP	Two tests are run: Checks LDAP from Ivanti EPMM to verify the communication channel For each Connector configured, checks the communication channel for the path from the LDAP server to Ivanti EPMM, then Ivanti EPMM to Connector, and finally from Connector to the LDAP server
GOOGLE_MAPS	Checks if the Google Maps is reachable.
PROXY	No proxy is configured.
SENTRY	Checks the connection between your Ivanti EPMM instance and the Standalone Sentry. As part of this test, the connection between ActiveSync server and Sentry is checked also.
SENTRY_WITH_ ACTIVESYNC	No Standalone Sentry server(s) configured.
SERVICES	Checks whether the IP addresses reserved for FCM are reachable.
VPP	Sends a GET request to verify the connection between Ivanti EPMM and the Apple License server.

Running Service Diagnostic tests

Procedure

Go to Services > Overview.

To test one or all of the services:

Select Verify All to test the listed services

Select Verify next to a specific service to test that service