---
title: ServiceNow Service Request Connector Permissions
slug: rbvm-help/servicenow-service-request-connector-permissions
createdAt: 2026-10-26T13:51:24.598Z
---

**Summary**: A detailed guide on permissions required for the ServiceNow Service Request connector in Ivanti Neurons RBVM/ASPM/VULN KB.

The following permissions are required to obtain the form dynamically using the ServiceNow Service Request connector:

Read access to the following tables and the columns inside these tables.

1. sc\_catalog
   1. title
   2. sys\_class\_name
2. sc\_category
   1. title
3. sc\_cat\_item
   1. name
4. sys\_choice
   1. Label (label)
   2. Value (value)
   3. Element (element)
   4. Dependent value (dependent\_value)
5. sc\_req\_item
   1. number
   2. state

Reasons for These Permissions:

- sc\_catalog table access is required to find the list of catalogs.
- sc\_category table access is required to find the list of categories.
- sc\_cat\_item table access is required to find the list of a category item.
- sys\_choice table access is required to know the choices of the field whose values are derived from that table.
- sc\_req\_item table access is required to retrieve the created service request item information.

Apart from these permissions, user should be able to retrieve the specific category item and also order a specific category item. Generally, this does not require additional ACLs. Follow these links to find any additional ACLs required for these actions.

https\://\<yourinstancename>.service-now\.com/sys\_ws\_operation.do?sys\_id=4f9131449f901200d54dd4b4232e708d\&sysparm\_view=\&sysparm\_record\_target=sys\_ws\_operation\&sysparm\_record\_row=1\&sysparm\_record\_list=relative\_pathCONTAINSorder\_now^web\_service\_definition%3Db4558e83c3a302006f333b0ac3d3ae8e^ORDERBYname\&sysparm\_record\_rows=1

https\://\<yourinstancename>.service-now\.com/sys\_ws\_operation.do?sys\_id=8f017f03c3330200d68d3b0ac3d3ae18\&sysparm\_view=\&sysparm\_record\_target=sys\_ws\_operation\&sysparm\_record\_row=23\&sysparm\_record\_list=web\_service\_definition%3Db4558e83c3a302006f333b0ac3d3ae8e^ORDERBYname\&sysparm\_record\_rows=33