---
title: ServiceNow Configuration Management Database (CMDB) Connector Guide
slug: rbvm-help/servicenow-configuration-management-database-cmdb-connector-guide
createdAt: 2026-10-26T13:51:23.700Z
---
**Summary**: How to set up and use the ServiceNow Configuration Management Database (CMDB) connector in RiskSense.
## Overview
The ServiceNow Configuration Management Database (CMDB) connector creates an integration with the ServiceNow CMDB module for syncing information with the RiskSense platform. Optionally, you can enable the RiskSense platform to create configuration items (CIs) within ServiceNow CMDB. When the connector is configured, RiskSense users can see and filter CMDB information within the platform. If the option for asset creation is turned on and configured, the user will be able to see new assets within the defined table in ServiceNow CMDB. The ServiceNow user used in the connector configuration process needs read access to the CMDB CI tables that assets are stored in and write access (if configured) to the CI table created in ServiceNow for creating new assets.
This connector offers the flexibility to define up to 10 custom fields pulled from ServiceNow on top of the default fields (from the base CI table in ServiceNow). It allows for optional asset creation in ServiceNow. Additionally, it supports business criticality mapping in multiple ways to help get your asset’s business criticality synced into the platform.
:::hint{type="info"}
CMDB support applies only to integrations and scanners that provide specific field data that exactly matches the fields and data provided by CMDB. Integrations/scanners that do not supply the required matching attributes and data may not be fully supported and may not produce the expected matching results.
:::
## ServiceNow Configuration
### ServiceNow Table Creation (Required for CMDB Asset Creation)
To write to CMDB, create a table in ServiceNow using the CI class manager with the display name **cmdb\_ci\_risksense**.
**cmdb\_ci** should be the parent table of the **u\_cmdb\_ci\_risksense** table.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/Tyb7W3B-_i8RC0VxRjULL_servicenow-configuration-management.png" alt="ServiceNow CMDB - Create Custom Table" position="flex-start" size="98" width="685" height="206" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management.png" showCaption="false"}
[This link provides additional details on table creation](https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table-administration/task/t_CreateATable.html).
## ServiceNow User Permissions
RiskSense requires ServiceNow user credentials during the connector configuration process. This user must have create, read, and write permissions to the custom table made in the previous step. The **itil** role should give access to the cmdb\_ci table and all related tables to read all required fields for this integration (except for the asset creation options, which are covered separately in this guide).
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/W6H1kGgcP0ofvEv8QplYb_servicenow-configuration-management1.png" alt="ServiceNow CMDB - User Permissions" position="flex-start" size="98" width="688" height="478" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_1.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_1.png" showCaption="false"}
You can either create a new user and assign them the **itil** role or add it to an existing user. These user credentials are used during the RiskSense connector setup and communicate with the ServiceNow instance via API calls.
[This link provides details on assigning a role to a user](https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/task/t_AssignARoleToAUser.html).
## Connector Configuration
Navigate to the **Automate > Integrations** page.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/OUe6qITaLIXxXnrHrfCpn_burp-suite-enterprise-connector.png" alt="Navigation - Automation - Integrations-1" position="flex-start" size="33" width="229" height="151" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/Burp Suite Enterprise Connector.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/Burp Suite Enterprise Connector.png" showCaption="false"}
Using the search bar in the upper-right corner of the Integrations page, type **CMDB** to find the connector.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/o2hDvkdam9Eh5WPs2o458_servicenow-configuration-management2.png" alt="ServiceNow CMDB - Search for Connector" position="flex-start" size="98" width="688" height="425" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_2.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_2.png" showCaption="false"}
Locate the **ServiceNow CMDB** card on the page and click **Configuration**.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/pFKEZWAVMppNAnJ5G-aol_servicenow-configuration-management3.png" alt="ServiceNow CMDB - Configuration Button Location-1" position="flex-start" size="98" width="688" height="425" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_3.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_3.png" showCaption="false"}
In the new window under Connection, complete the required fields, as described below.
- **Connector Name**: The connector’s name.
- **Username**: ServiceNow username with the permissions designated earlier in this guide.
- **Password**: Password for the associated ServiceNow account.
- **Location (URL)**: ServiceNow instance URL.
- **Show Optional SSL Certificate**: Check this box to add an optional SSL certificate in base64 format.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/G41WTiBiJ8pPevB_DM7Ct_servicenow-configuration-management4.png" alt="ServiceNow CMDB - Connection Window" position="flex-start" size="93" width="654" height="582" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_4.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_4.png" showCaption="false"}
Click the **Test Credentials** button to ensure the credentials are correct and have the necessary access to make ServiceNow CMDB API calls.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/HGzMAj0PmqgKYqAulZwW__palo-alto-xpanse-expander4.png" alt="ServiceNow CMDB - Test Credentials" position="flex-start" size="28" width="195" height="136" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/Palo Alto Xpanse Expander_4.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/Palo Alto Xpanse Expander_4.png" showCaption="false"}
Under the Connector Specific Option section, configure the following items for the connector.
**Configured CMDB connectors connected to Networks**: This section displays any currently configured CMDB connectors connected to networks in RiskSense.
**Network**: This section configures what RiskSense networks the connector will be limited to when syncing asset information from the ServiceNow CMDB module. Select the network from the dropdown.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/g0aClAZ2NqK3dpyt0s3dW_servicenow-configuration-management5.png" alt="ServiceNow CMDB - Select Network" position="flex-start" size="93" width="654" height="336" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_5.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_5.png" showCaption="false"}
**Default Fields: **All these fields are base CI fields in ServiceNow and will be pulled for all assets in the RiskSense platform that reside in configured networks if populated in ServiceNow.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/J80UTjR6LuZeav42wt_hB_servicenow-configuration-management6.png" alt="ServiceNow CMDB - Default Fields" position="flex-start" size="95" width="663" height="289" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_6.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_6.png" showCaption="false"}
**Business Criticality: **Business Criticality can be used in three ways.
*Off (No Criticality Sync)*
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/PVQc84q5rZ4XjeN65ZGGe_servicenow-configuration-management7.png" alt="ServiceNow CMDB - Business Criticality Off" position="flex-start" size="97" width="676" height="44" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_7.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_7.png" showCaption="false"}
*On with Criticality Mapping*
This can be mapped to source criticality, which comes from the **business\_criticality (Business Criticality) **field in the **cmdb\_ci\_service (Business Service)** table. These **cmdb\_ci\_service (Business Service) **objects are associated with **cmdb\_ci (Configuration Items) **and its child tables. If multiple **cmdb\_ci\_service (Business Service)** records are associated with a single CMDB CI, then RiskSense takes the highest of the information from ServiceNow.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/W-qKWMrkraVNhyNYUQTFK_servicenow-configuration-management8.png" alt="ServiceNow CMDB - Assign Criticality" position="flex-start" size="95" width="662" height="292" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_8.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_8.png" showCaption="false"}
*On with Field Mapping*
This can be mapped to a specific field meeting the criteria defined in the screenshot below.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/ukT2j2yNtTzdugUaNvWs6_servicenow-configuration-management9.png" alt="ServiceNow CMDB - Import Criticality" position="flex-start" size="98" width="688" height="186" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_9.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_9.png" showCaption="false"}
**CMDB Tables to Query:**
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/lCF-2SpdykKxy-wsk3XJe_servicenow-configuration-management10.png" alt="ServiceNow CMDB - CMDB Tables to Query" position="flex-start" size="90" width="629" height="261" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_10.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_10.png" showCaption="false"}
**Asset Matching Query Order: **When using this connector, users have the option to set CMDB mapping by network type (hostname, IP, or mixed) or by individual network. Users can select either the network type configuration or one or more individual network types with custom mappings for each of them.
Users can now select more RiskSense fields to map to ServiceNow. The RiskSense drop-down contains all the possible standard asset identifiers such as Host Name, IP Address, DNS, NetBIOS, and Mac Address. Users can choose to query corresponding ServiceNow fields, including name, ip\_address, fqdn, and mac\_address. If the user wishes to select another field, they should choose the “Other“ option. A text box will be displayed that accepts the ServiceNow table field name.
### By Network Type
Users can select multiple options and configure separate configuration sets for each network type.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/oVTKnSY12tkLcwr69ibnx_servicenow-configuration-management11.png" alt="ServiceNow CMDB - By Network Type - Select Network Type" position="flex-start" size="84" width="590" height="359" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_11.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_11.png" showCaption="false"}
By clicking **Add another identifier**, you can select up to five configuration sets for each network type.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/5dn5grOzG5bELnGNO2xls_servicenow-configuration-management12.png" alt="ServiceNow CMDB - By Network Type - Add another identifier" position="flex-start" size="98" width="687" height="409" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_12.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_12.png" showCaption="false"}
### By Individual Network
Users can choose multiple individual networks and configure separate configuration sets for each network. By clicking **Add another identifier**, you can select up to five configuration sets for each network.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/D--huEgPl2sGTpC9DHW0K_servicenow-configuration-management13.png" alt="ServiceNow CMDB - By Individual Network" position="flex-start" size="88" width="614" height="485" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_13.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_13.png" showCaption="false"}
**Allow Automatic Asset Creation: **The connector can be configured to automatically create new configuration items in ServiceNow CMDB. This requires that a table and permissions to this table (**u\_cmdb\_ci\_risksense**) have been created and granted within the ServiceNow instance. During a sync with ServiceNow CMDB, any asset in the RiskSense platform that cannot find any matching ServiceNow records (CI) will create a new configuration item (CI) in the CMDB. This does NOT happen for multiple records found situations.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/khOIshdwB8_gbgR5M2nV1_servicenow-configuration-management14.png" alt="ServiceNow CMDB - Allow Automatic Asset Creation" position="flex-start" size="95" width="663" height="165" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_14.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_14.png" showCaption="false"}
**Asset Compliance**: These fields can be mapped to any valid CI fields in ServiceNow. If these fields are not there for any given CI, they will simply not be populated in the platform.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/HMvkoHHWFPwFiTmM2sXxU_servicenow-configuration-management15.png" alt="ServiceNow CMDB - Asset Compliance" position="flex-start" size="94" width="660" height="179" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_15.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_15.png" showCaption="false"}
**Custom Fields**: These fields can be mapped to any valid fields on your CIs in SNOW. If these fields are not there for any given CI, then they will not be populated in the platform.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/w4mxQuT2x66GPRN06oG3s_servicenow-configuration-management16.png" alt="ServiceNow CMDB - Custom Fields" position="flex-start" size="94" width="659" height="931" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_16.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_16.png" showCaption="false"}
Click the **Save** button to save the connector’s configuration and create the connector. Once saved, the connector is now visible on the Integrations page under Currently Configured Integrations.
Clicking the History button displays the connector details for each pull. The Sync button allows users to perform on-demand sync. The Edit button allows the user to edit the connector configuration. The Delete button allows the user to delete the connector.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/-u8TWSAmtIETmJRhC7BGz_servicenow-configuration-management17.png" alt="ServiceNow CMDB - Configured Connector" position="flex-start" size="38" width="268" height="310" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_17.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_17.png" showCaption="false"}
## RiskSense CMDB Usage
There are many ways that the RiskSense platform allows you to view, edit, lock, filter, and use CMDB information synced with your RiskSense assets.
### General Sync Information
Once the connector is synced, if an asset previously found a matching record in ServiceNow CMDB, then it will keep syncing with the same record in all future sync operations even though there could be multiple matching records found in ServiceNow CMDB.
### Custom Field Display Value Configuration
While logged into the RiskSense platform, navigate to the **Settings (**:inlineImage[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/nNbQyA_cMpuwaBOoCx9_w_reporting-a-bug.png" alt="Settings Menu - Gear - Small" caption size="10" width="20" height="20"}**) > Client Settings** page from the top-right corner of the screen.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/n02EsaEF8AoLfE85ibn84_servicenow-configuration-management18.png" alt="ServiceNow CMDB - Client Settings Menu Location" position="flex-start" size="59" width="416" height="190" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_18.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_18.png" showCaption="false"}
Custom field labels can be configured in the **Configuration Management Database** section. This setting only affects the connector configuration screen and the host detail slide-out display value.
:::hint{type="info"}
**NOTE**: When filtering for these fields, the filter category will always be “Custom Field X” and not the configured display value for the detail pane.
:::
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/uxYD0XYxZ1PMXwR7bJmOC_servicenow-configuration-management19.png" alt="ServiceNow CMDB - Client Settings Custom and Asset Matching Fields" position="flex-start" size="98" width="688" height="589" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_19.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_19.png" showCaption="false"}
### Editing CMDB Fields
Within RiskSense, a user can select one or more hosts and edit their CMDB fields. Users can select from a list of CMDB fields to edit.
To edit CMDB fields in RiskSense, navigate to the **Manage > Hosts** page.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/ICEjJfpiJ0NwJ-wg-w9Tk_servicenow-configuration-management20.png" alt="ServiceNow CMDB - Hosts Page Menu Location" position="flex-start" size="60" width="418" height="187" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_20.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_20.png" showCaption="false"}
Select the hosts you want to edit CMDB fields for by clicking the check box in the page’s first column. You may select several hosts at a time.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/xgZ80tcryqynpxjQPcdFi_servicenow-configuration-management21.png" alt="ServiceNow CMDB - Select Hosts" position="flex-start" size="69" width="484" height="258" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_21.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_21.png" showCaption="false"}
Click the **More** button.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/RN4U_ODIpQE6u4-131m-I_servicenow-configuration-management22.png" alt="ServiceNow CMDB - More Button Location" position="flex-start" size="69" width="484" height="258" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_22.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_22.png" showCaption="false"}
In the More menu, click **Edit CMDB Hosts**.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/ipWU6TDyXYbNPnawNK3Cf_servicenow-configuration-management23.png" alt="ServiceNow CMDB - Edit CMDB Hosts" position="flex-start" size="87" width="609" height="517" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_23.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_23.png" showCaption="false"}
The green circle on the left indicates that the user can edit those fields, and once the fields are edited, they will be locked to the API.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/FhO7S32sGlAMcrWEV9D8P_servicenow-configuration-management24.png" alt="ServiceNow CMDB - Edit CMDB Fields - Green Circle" position="flex-start" size="98" width="687" height="574" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_24.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_24.png" showCaption="false"}
The yellow circle indicates that only partial hosts will be updated. The below picture indicates that 2 out of 3 selected hosts are locked to the connector and labeled with the name you gave your CMDB connector. The red circle indicates that it cannot update the field for any of the hosts.
### Locking CMDB Fields
Within RiskSense, a user can select one or more hosts and select Lock CMDB Hosts to lock the host’s CMDB fields either to a CMDB connector or UI/API. Users can select from a list of CMDB fields that need to be locked.
To lock CMDB fields in RiskSense, navigate to the **Manage > Hosts** page.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/ICEjJfpiJ0NwJ-wg-w9Tk_servicenow-configuration-management20.png" alt="ServiceNow CMDB - Hosts Page Menu Location" position="flex-start" size="60" width="418" height="187" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_20.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_20.png" showCaption="false"}
Select the hosts you want to lock CMDB fields for by clicking the check box in the page’s first column. You may select several hosts at a time.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/xgZ80tcryqynpxjQPcdFi_servicenow-configuration-management21.png" alt="ServiceNow CMDB - Select Hosts" position="flex-start" size="69" width="484" height="258" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_21.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_21.png" showCaption="false"}
Click the **More** button.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/RN4U_ODIpQE6u4-131m-I_servicenow-configuration-management22.png" alt="ServiceNow CMDB - More Button Location" position="flex-start" size="69" width="484" height="258" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_22.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_22.png" showCaption="false"}
In the More menu, click **Lock CMDB Hosts**.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/zQ3S7EYUQcQVsAgEeIE-w_servicenow-configuration-management26.png" alt="ServiceNow CMDB - Lock CMDB Hosts Menu Location" position="flex-start" size="96" width="673" height="520" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_26.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_26.png" showCaption="false"}
The green circle on the left indicates that the user can lock those fields to connector or API. The yellow circle indicates that only partial hosts will be locked to the selected option. The red circle indicates that it cannot lock the field for any of the hosts (as it is already locked).
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/uLJS4kAZ2EluK1p5segb8_servicenow-configuration-management27.png" alt="ServiceNow CMDB - Locked Assets - Red Circle" position="flex-start" size="62" width="432" height="310" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_27.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_27.png" showCaption="false"}
Once the host fields are locked to a connector, only that connector can update the selected host fields. If the host fields are locked to the API/UI, only the API or UI can update those fields. No connector can update if the fields are locked to API/UI.
::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/RGALU7KtXWj5QpH7aRmv9_servicenow-configuration-management28.png" alt="ServiceNow CMDB - Locked Assets - Yellow Circle" position="flex-start" size="71" width="499" height="368" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_28.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/ServiceNow Configuration Management_28.png" showCaption="false"}
## RiskSense Fields/Status Types
### Status Types
Status types are found in the Host Detail pane when looking at an asset in RiskSense. They can be filtered using the filter category **CMDB Sync Status** on the Hosts page. Below is more information about the possible status values that a RiskSense asset can have and the filter values that correspond to them.
**SYNCED (Filter Value: Synced)**: Only one unique record found in SNOW CMDB matching the search criteria and synced.
**NOT\_FOUND (Filter Value: No Record Found)**: No record found in SNOW CMDB.
**MULTIPLE\_FOUND (Filter Value: Multiple Found)**: Multiple records were found that match the search criteria in SNOW CMDB.
**RECORD\_NO\_LONGER\_FOUND (Filter Value: Record No Longer Found)**: The SNOW CMDB record was found in a previous sync but not found in the latest one (e.g., the CI was deleted).
**NOT\_APPLICABLE (Filter Value: Not Applicable)**: The host is not part of any CMDB connector.
### Fields
The following tables show the RiskSense CMDB fields (default/configurable/custom) supported by this connector and the user interface/API.
### Field Auxiliary Information
- **Data Refresh**: The RiskSense CMDB field’s last updated time.
- **Locked By**: RiskSense CMDB field is updated by. It can be either locked to a connector or the API/UI. Each field can be individually locked on a per asset basis.
### Default Fields
There are default fields that the connector always attempts to pull if they are populated in ServiceNow.
| **RiskSense Field** | **RiskSense Filter Category** | **ServiceNow CMDB CI Field** | **Field Description** |
| ------------------- | ----------------------------- | ---------------------------- | ------------------------------------------------------------------------- |
| Operating System | CMDB Operating System | os | Asset operating system. |
| Manufactured By | CMDB Manufactured By | manufacturer | Asset manufacturer. |
| Model | CMDB Model | model\_id | Asset model. |
| Location | CMDB Location | location | Asset location. |
| Managed By | CMDB Managed By | managed\_by | Who manages the asset. |
| Owned By | CMDB Owned By | owned\_by | Who owns the asset. |
| Supported By | CMDB Supported By | supported\_by | Who supports the asset. |
| Support Group | CMDB Support Group | support\_group | The group that supports the asset. |
| Last Scanned | CMDB Last Scanned | sys\_updated\_on | Asset’s last scanned time (scan meaning CMDB Agent or collection server). |
| Asset tags | CMDB Asset tags | asset\_tag | Asset’s associated asset tags. |
| Mac Address | CMDB Mac Address | mac\_address | Asset MAC address. |
| Unique Id | CMDB Unique Id | sys\_id | Asset’s Unique ID (ServiceNow sys\_id) of the matching record (CI). |
### Custom Fields
If these fields are configured in RiskSense and populated in ServiceNow, the connector always attempts to pull these configurable fields.
| **RiskSense Field** | **RiskSense Filter Category** | **ServiceNow CMDB CI Field** | **Field Description** |
| ----------------------- | ----------------------------- | -------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Business Criticality | Criticality | Mapping to CI-associated criticality
OR
configurable field | This can be mapped to source criticality, which comes from the business\_criticality (Business Criticality) field in the cmdb\_ci\_service (Business Service) table. These cmdb\_ci\_service (Business Service) objects are associated with cmdb\_ci (Configuration Items) and its child tables. If multiple cmdb\_ci\_service (Business Service) records are associated with a single CMDB CI, then we will take the highest of the information from ServiceNow.
**OR**
The asset’s Business Criticality in RiskSense. This is an integer from 1 (least critical) to 5 (most critical). |
| Asset Compliance: FERPA | CMDB FERPA Compliance Asset | Configurable Field | A field to represent whether this asset is FERPA compliant. |
| Asset Compliance: HIPAA | CMDB HIPAA Compliance Asset | Configurable Field | A field to represent whether this asset is HIPAA compliant. |
| Asset Compliance: PCI | CMDB PCI Compliance Asset | Configurable Field | A field to represent whether this asset is PCI compliant. |
| Custom Field 1 | CMDB Custom Field 1 | Configurable Field | These fields can be mapped to anything you want and configured within RiskSense to have a unique display name.
NOTE: When filtering for these fields, the filter category will always be “Custom Field X” and not the configured display value for the detail pane. |
| Custom Field 2 | CMDB Custom Field 2 | Configurable Field | See Custom Field 1. |
| Custom Field 3 | CMDB Custom Field 3 | Configurable Field | See Custom Field 1. |
| Custom Field 4 | CMDB Custom Field 4 | Configurable Field | See Custom Field 1. |
| Custom Field 5 | CMDB Custom Field 5 | Configurable Field | See Custom Field 1. |
| Custom Field 6 | CMDB Custom Field 6 | Configurable Field | See Custom Field 1. |
| Custom Field 7 | CMDB Custom Field 7 | Configurable Field | See Custom Field 1. |
| Custom Field 8 | CMDB Custom Field 8 | Configurable Field | See Custom Field 1. |
| Custom Field 9 | CMDB Custom Field 9 | Configurable Field | See Custom Field 1. |
| Custom Field 10 | CMDB Custom Field 10 | Configurable Field | See Custom Field 1. |