---
title: Resetting Your Password
slug: rbvm-help/resetting-your-password
createdAt: 2026-10-26T13:51:21.516Z
---

**Summary**: How to reset your Ivanti Neurons password.

:::hint{type="info"}
This option is not available for SAML logins.
:::

Users can reset their passwords on the Ivanti Neurons platform login page if they know their username.

:::hint{type="info"}
If a user does not know their username, contact support or the account manager to reset their password.
:::

To reset your password, navigate to the Ivanti Neurons platform login screen.

![](https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/1Y3uQvUW-s-obJXOo7xxy_resetting-your-password.png)

Click the **Forgot Password?** link under the *Login* button.

![](https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/qAYFdrCVxu4QaahGkmPiP_resetting-your-password1.png)

Enter your username into the text box and click **Submit**.

::Image[]{src="https://api.archbee.com/api/optimize/9rfvxhrv8FA-8bxcK2IRv/RrllI7oy9seOJw2R6LeJU_resetting-your-password2.png" position="flex-start" size="98" width="687" height="534" initialPath="Resources/Images/RS KB Mirror for Ivanti - 2022/Resetting Your Password_2.png" githubPath="RBVM_14.70_help/Resources/Images/RS KB Mirror for Ivanti - 2022/Resetting Your Password_2.png" showCaption="false"}

The Ivanti Neurons platform sends an automated email to the user containing a link to set a new password.

:::hint{type="info"}
The link is only valid for 30 minutes. If the link expires, repeat the steps above to generate a new password reset link.
:::