---
title: Diagnosis and Event Logging
slug: ps/help/en_us/vtm/userguide/diagnosis-and-event-logging
docTags: 
createdAt: 2026-08-02T07:48:42.009Z
---

If you encounter any problems with your Virtual Traffic Manager system or configuration, the first step should be to check the **Cluster Diagnosis** page in the Virtual Traffic Manager Admin UI.

ATTENTION
If you cannot access the Admin UI on any of the Virtual Traffic Managers in your cluster, Ivanti recommends starting or restarting the Virtual Traffic Manager software. This process is described in the Virtual Traffic Manager: Installation and Getting Started Guide applicable to your product variant. Take careful note of any error messages, particularly any messages appended to the error log file in $ZEUSHOME/zxtm/log/errors.

Click the **Diagnose** button on any page of the Admin UI to view the current system status. The **Diagnose** page is divided into sections that help you understand and resolve any issues you might have.

The **Cluster Diagnosis** section reports any problems the Virtual Traffic Manager finds with your setup, such as unavailable machines or bad configuration.

The **Event Log** shows the contents of the error logs on each Virtual Traffic Manager machine. You can view logs created in a recent period of your choice. The Event Log page dynamically updates as new event messages are added to the log.

The **Audit Log** shows recent configuration changes; when they were made, and which user made them.

The **Technical Support** section provides useful links to various resources, and an option to download technical support data for the Technical Support team if necessary.

:::hint{type="info"}
If you are using a Virtual Traffic Manager instance within a Services Director deployment, use the “Support Entitlement” identifier displayed in this section when requesting assistance. Ivanti uses this information to uniquely identify your level of support entitlement.
:::

If a problem is detected during normal usage, the **Status Applet** will indicate a warning or error condition. Visit the **Cluster Diagnosis** page for full details about the problem.

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