--- title: Appendix: Email Notifications Generated By Services Director slug: ps/help/en_us/sd/25x/ug/appendix-email-notifications-generated-by-services-director docTags: createdAt: 2026-08-02T06:44:35.152Z --- ## Notifications/Alerts from the Services Director Core Software :::Paragraph{indent="1"} The following notifications are generated from the core Services Director software. They are common to both the software-only and VA form factors of Services Director. ::: :::hint{type="info"} Only email subject lines are shown. Email bodies will normally contain further detail related to the reason for the notification/alert. ::: | Functionality | Area Email Subject Line | Event Description | | --------------------- | ------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Licensing | Ivanti Services Director: License is due to expire on \ | Sent on a daily basis when a Services Director controller license is due to expire within the license expiry warning period (this warning period is configurable, but defaults to 30 days). | | | Ivanti Services Director: Required bandwidth/add-on pack is due to expire on \ | Sent on a daily basis when a Services Director bandwidth pack license is due to expire within the bandwidth license expiry warning period (this warning period is configurable, but defaults to 30 days). | | Monitoring | Ivanti Services Director Monitoring has detected \ | Sent as a result of monitoring detecting that connectivity to vTM instances or Services Director controllers have either failed or recovered after a failure. | | vTM Self-Registration | Instance \ has registered itself and requires your attention. | Sent when a self-registering instance has sent a registration request that the Services Director Administrator may wish to manually accept. | | | Instance \ has re-registered itself and requires your attention. | Sent when a self-registering instance has been declined but has attempted to self-register again with different parameters. | | | Instance \ has registered itself and was auto-accepted by policy \ | Sent when a self-registering instance has been received by Services Director, and automatically accepted by an auto-acceptance policy. | | | Instance \ registered itself and failed to be auto-accepted by \ | Sent when a self-registering instance has been received by Services Director, but for some reason failed to be automatically accepted by an auto-acceptance policy. | | Metering | Services Director: Metering Warnings have been found for instances on \ | Sent periodically if potential metering discrepancies are identified. | | | Ivanti Services Director: Log space low on \ | Sent periodically if available log space has dropped below 512 MB (the period is configurable, but set to one hour by default). | | | Ivanti Services Director: Log space critical on \ | Sent periodically if available log space has dropped below 256 MB (the period is configurable, but set to one hour by default). | | | Metering phone-home successful | Sent to confirm that Services Director has successfully sent a set of metering logs back to Ivanti. | | | Metering phone-home failure | Sent if Services Director has been unable to send a set of metering logs back to Ivanti. | ## Notifications/Alerts from the Services Director VA :::Paragraph{indent="1"} The following notifications are sent from the Services Director VA. These are in addition to those sent from the Core software. ::: :::hint{type="info"} Only email subject lines are shown. Email bodies will normally contain further detail related to the reason for the notification/alert. ::: | Event Description | Functionality | Area Email Subject Line | | ----------------------------------------------------------- | ------------------------- | --------------------------------------------------------- | | Local Services Director Process Failure (Killed or Crashed) | Services Director service | Local Services Director Failure Notification | | Local Services Director Process Recovery | | Local Services Director Recovery Notification | | Local DB Failure | Database | Local Database Failure Notification | | Local DB Recovery | | Local Database Recovery Notification | | Peer Services Director Failure | High Availability | Peer Services Director Connectivity Failure Notification | | Peer Services Director Recovery | | Peer Services Director Connectivity Recovery Notification | | Local Gluster Failure | | Local File System Replication Failure Notification | | Local Gluster Recovery | | Local File System Replication Recovery Notification | | Services Director Backup Generation Failure | Disaster Recovery | Backup Generate Operation Failure Notification | | Services Director Backup Generation Recovery | | Backup Generate Operation Recovery Notification | | Services Director Backup Transfer Failure | | Backup Transfer Operation Failure Notification | | Services Director Backup Transfer Recovery | | Backup Transfer Operation Recovery Notification | | Master Password Missing | Master Password | Master password Operation Failure Notification | | Master Password Recovery | | Master password Operation Recovery Notification | | Crash Core Generated | System | Core file found for process: \ | | High CPU Usage | | CPU utilization too high | | High CPU Usage Recovery | | CPU utilization alarm clearing | | Paging Alarm | | Paging activity too high | | Paging Alarm Cleared | | Paging activity alarm clearing | | File Systems Mount Failures | | File System %s is full | | File System Mount Recovery | | File System %s is no longer full | | Link State | | Linkstate alarm triggered | | Link State Cleared | | Linkstate alarm cleared | | Link Duplex | | Link duplex alarm triggered | | Link Duplex Clear | | Link duplex alarm cleared | | Link IO Errors | | Link I/O errors alarm triggered | | Link IO Errors Recovery | | Link I/O errors alarm cleared | | Memory Error | | Memory Error Detected | | Memory Error Cleared | | Memory error alarm cleared | | Unexpected Shutdown | | Unexpected shut down | | Secure Vault Locked | | Secure vault must be unlocked | | Secure Vault Unlocked | | Secure vault has been unlocked | | Process Crash | | Process failure: %s | | Process Unexpected Exit | | Process exit: %s |