--- title: Preface slug: ps/help/en_us/sd/25x/cli/preface docTags: createdAt: 2026-10-06T15:00:38.373Z --- ## Document Conventions :::Paragraph{indent="1"} The document conventions describe text formatting conventions, command syntax conventions, and important notice formats used in Ivanti technical documentation. ::: ### Text Formatting Conventions :::Paragraph{indent="1"} Text formatting conventions such as boldface, italic, or Courier font may be used in the flow of the text to highlight specific words or phrases. ::: | Format | Description | | ----------------------------------------------------- | ------------------------- | | **bold text** | Identifies command names | | Identifies keywords and operands | | | Identifies the names of user-manipulated GUI elements | | | Identifies text to enter at the GUI | | | *italic text* | Identifies emphasis | | Identifies variables | | | Identifies document titles | | | `Courier Font` | Identifies command output | | Identifies command syntax examples | | ### Command Syntax Conventions :::Paragraph{indent="1"} Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical relationships. ::: | Convention | Description | | ------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **bold text** | Identifies command names, keywords, and command options. | | *italic text* | Identifies a variable. | | \[ ] | Syntax components displayed within square brackets are optional.
Default responses to system prompts are enclosed in square brackets. | | \{ **x** \| **y** \| **z** } | A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select one of the options. | | **x** \| **y** | A vertical bar separates mutually exclusive elements. | | \< > | Non-printing characters, for example, passwords, are enclosed in angle brackets. | | ... | Repeat the previous element, for example, member\[member...]. | | \\ | Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input, enter the entire command at the prompt without the backslash. | | **bold text** | Identifies command names, keywords, and command options. | ### Notes and Warnings :::Paragraph{indent="1"} Note, Attention, and Caution statements might be used in this document. ::: :::hint{type="info"} A Note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information. ::: An Attention statement indicates a stronger note, for example, to alert you when traffic might be interrupted or the device might reboot. A Caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware, software, or data. ## Requesting Technical Support :::Paragraph{indent="1"} Technical product support is available through the Ivanti Global Support Center (PSGSC). If you have a support contract, file a ticket with PSGSC. ::: - Product warranties—For product warranty information, visit [https://www.ivanti.com/support/product-service-policies/](https://support.pulsesecure.net/product-service-policies/) ### Self-Help Online Tools and Resources :::Paragraph{indent="1"} For quick and easy problem resolution, Ivanti provides an online self-service portal called the Customer Support Center (CSC) that provides you with the following features: ::: - Find CSC offerings: [https://www.ivanti.com/support](https://support.pulsesecure.net) - Search for known bugs: [https://www.ivanti.com/support](https://support.pulsesecure.net) - Find product documentation: [https://www.ivanti.com/support/product-documentation](https://www.ivanti.com/support/product-documentation) - Download the latest versions of software and review release notes: [https://www.ivanti.com/support](https://support.pulsesecure.net) - Open a case online in the CSC Case Management tool: [https://www.ivanti.com/support](https://support.pulsesecure.net) - To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: [https://www.ivanti.com/support](https://support.pulsesecure.net) :::Paragraph{indent="1"} For important product notices, technical articles, and to ask advice: ::: - Search the Knowledge Center for technical bulletins and security advisories: [https://hub.ivanti.com/s/searchallcontent?language=en\_US](https://kb.pulsesecure.net) - Ask questions and find solutions at the Ivanti Community online forum: [https://hub.ivanti.com/s/searchallcontent?language=en\_US](https://community.pulsesecure.net) ### Opening a Case with Support :::Paragraph{indent="1"} You can open a case with Support on the Web or by telephone. ::: - Use the Case Management tool in thet [https://www.ivanti.com/support](https://support.pulsesecure.net). - Call 1-844 751 7629 (Toll Free, US). For international or direct-dial options in countries without toll-free numbers, see [https://www.ivanti.com/support/support/support-contacts/](https://support.pulsesecure.net/support/support-contacts/)