---
title: Preface
slug: ps/help/en_us/nsa/22x/nsa-zta/api/preface
createdAt: 2026-07-23T04:45:52.495Z
---

## Document Conventions

The document conventions describe text formatting conventions, command syntax conventions, and important notice formats used in Ivanti technical documentation.

### Text formatting conventions

Text formatting conventions such as boldface, italic, or Courier font may be used in the flow of the text to highlight specific words or phrases.

| Format                                      | Description                                           |
| ------------------------------------------- | ----------------------------------------------------- |
| **bold text**                               | Identifies command names                              |
|                                             | Identifies keywords and operands                      |
|                                             | Identifies the names of user-manipulated GUI elements |
|                                             | Identifies text to enter at the GUI                   |
| <font color="#000000">*italic text*</font>  | Identifies emphasis                                   |
|                                             | Identifies variables                                  |
|                                             | Identifies document titles                            |
| <font color="#000000">`Courier Font`</font> | Identifies command output                             |
|                                             | Identifies command syntax examples                    |

### Command syntax conventions

Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical relationships.

| Convention                                 | Description                                                                                                                                                             |
| ------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **bold text**                              | Identifies command names, keywords, and command options.                                                                                                                |
| <font color="#000000">*italic text*</font> | Identifies a variable.                                                                                                                                                  |
| \[ ]                                       | Syntax components displayed within square brackets are optional.<br />Default responses to system prompts are enclosed in square brackets.                              |
| \{ **x** \| **y** \| **z** }               | A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select one of the options.                                           |
| **x** \| **y**                             | A vertical bar separates mutually exclusive elements.                                                                                                                   |
| \< >                                       | Non-printing characters, for example, passwords, are enclosed in angle brackets.                                                                                        |
| ...                                        | Repeat the previous element, for example, member\[member...].                                                                                                           |
| \\                                         | Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input, enter the entire command at the prompt without the backslash. |
| **bold text**                              | Identifies command names, keywords, and command options.                                                                                                                |

### Code Block

Following is an example of Python based code block in the html documentation:

```bash
def some_function():
interesting = False
print 'This line is highlighted.'
print 'This one is not...'
print '...but this one is.'
```

### Notes and Warnings

Note, Attention, and Caution statements might be used in this document.

:::hint{type="info"}
A Note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.
:::

An Attention statement indicates a stronger note, for example, to alert you when traffic might be interrupted or the device might reboot.

A Caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware, software, or data.

# Requesting Technical Support

Technical product support is available through the Global Support Center (GSC). If you have a support contract, file a ticket with GSC.

- Product warranties—For product warranty information, visit https\://forums.ivanti.com/s/all-products

Self-Help Online Tools and Resources

For quick and easy problem resolution, Ivanti provides an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

- Find CSC offerings: https\://forums.ivanti.com/s/contactsupport
- Search for known bugs: https\://forums.ivanti.com/s/contactsupport
- Find product documentation: https\://forums.ivanti.com/s/contactsupport
- Download the latest versions of software and review release notes: https\://forums.ivanti.com/s/contactsupport
- Open a case online in the CSC Case Management tool: https\://forums.ivanti.com/s/contactsupport
- To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https\://forums.ivanti.com/s/contactsupport

For important product notices, technical articles, and to ask advice:

- Search the Ivanti Knowledge Center for technical bulletins and security advisories: https\://forums.ivanti.com/s/searchallcontent
- Ask questions and find solutions at the Community online forum: https\://forums.ivanti.com/

## Opening a Case with Support Center

You can open a case with support center on the Web or by telephone.

- Use the Case Management tool in the support center at https\://forums.ivanti.com/s/contactsupport.

For international or direct-dial options in countries without toll-free numbers, see https\://forums.ivanti.com/s/contactsupport

# Reporting Documentation Issues

To report any errors or inaccuracies in ivanti technical documentation, or to make suggestions for future improvement, contact ivanti Technical Support (https\://forums.ivanti.com/s/contactsupport). Include a full description of your issue or suggestion and the document(s) to which it relates.