---
title: Pre-built Recipes
slug: neurons-ipaas/help/enu/latest/pre-built-recipes
createdAt: 2026-05-19T13:16:49.681Z
---

Ivanti Neurons for ITSM provides the following pre-built recipes for you to get started with. You can customize these recipes or build your own recipe from scratch. You can also check out more recipes from the [Workato Community Library](https://app.workato.com/browse/recipes).

## JIRA - ITSM Integration Recipes

The following recipes are available out-of-the-box for integrations between JIRA and Neurons for ITSM.

- **ITSM - JIRA Task Sync** - When a new or existing task is created or updated in ITSM, the same is reflected in JIRA.
- **ITSM - JIRA Comment Sync** - When a comment is added or updated in ITSM to an Incident or Task, the same is reflected in JIRA.
- **ITSM - JIRA Integration** - When an incident is created or updated in ITSM, an issue is created or updated in JIRA.
- **JIRA - ITSM Integration** - When an issue or task is created or updated in JIRA, an incident or task is created in ITSM.
- **JIRA - ITSM Comments Sync** - When comments are added or updated in JIRA to an Issue, the same is reflected in the respective incident or task in ITSM.

## ADO - ITSM Integration Recipes

The following recipes are available out-of-the-box for integrations between Azure Dev Ops (ADO) and Neurons for ITSM.

- **ADO - ITSM New Epic Sync** - When an epic is created in ADO, a change is created in ITSM.
- **ADO - ITSM New Feature Sync** - When a new feature is created in ADO, a change is created in ITSM.
- **ADO - ITSM Updated Feature Sync** - When a feature is updated in ADO, the respective change is updated in ITSM.
- **ADO - ITSM Updated Epic Sync** - When an epic is updated in ADO, the related change is updated in ITSM.
- **ADO - ITSM Sync Work Item New Bug** - When a new bug is created in ADO, an incident is created in ITSM.
- **ADO - ITSM Sync Work Item Updated Bug** - When an existing bug is updated in ADO, the related incident is updated in ITSM.
- **ITSM - ADO Sync Incident Bug** - When an incident is created or updated in ITSM, a bug is created or updated in ADO.

## Salesforce - ITSM Integration Recipes

The following recipes are available out-of-the-box for integrations between Salesforce and Neurons for ITSM.

- **Salesforce - ITSM Case Tasks Synchronization** - When a task is created or updated in Salesforce, a task of the related incident is created or updated in ITSM.
- **ITSM - Salesforce Integration** - When an incident is created or updated in ITSM, a case is created or the related case is updated in Salesforce.
- **ITSM - Salesforce Comment Sync** - When a journal entry is created or updated in ITSM, a comment is added/updated to the related case in Salesforce.
- **ITSM - Salesforce Task Sync** - When a task is created or updated in ITSM, a task is created or updated for the related case in Salesforce.
- **Salesforce - ITSM Integration** - When a case is created or updated in Salesforce, an incident is created or related incident is updated in ITSM.
- **Salesforce - ITSM Case Comments Synchronization** - When a comment is created or updated in Salesforce, a journal entry is created or updated in the related incident in ITSM.

## GitHub - ITSM Integration Recipes

The following recipes are available out-of-the-box for integrations between GitHub and Neurons for ITSM.

- **GitHub - ITSM Sync on Issue Create** - When an issue is created in GitHub, an incident is created in ITSM.
- **GitHub - ITSM Sync on Issue Closed** - When an issue is closed in GitHub, the respective incident is closed in ITSM.
- **GitHub - ITSM Sync Update Comment** - When a comment is entered/updated in GitHub, the respective journal entry is created/updated in ITSM.
- **GitHub - ITSM Sync on Issue Escalate** - When a Priority 1 and High Urgency Incident is created in ITSM, a job is created in GitHub.

:::hint{type="info"}
For the job to be created in the right repository, the repository details should be listed in the Lookup Tables. For more information, refer to [Add repository details](docId\:be_J18hVeqgHrkbn14sQS).
:::

## Workday- ITSM Integration Recipes

The following recipe is available out-of-the-box for integration between Workday and Neurons for ITSM.

- **Workday - ITSM Integration** - When an employee record is created/updated in Workday, a new employee record is created or existing employee record is updated in ITSM.

## Jenkins - ITSM Integration Recipes

The following recipe is available out-of-the-box for integration between Jenkins and Neurons for ITSM.

- **Jenkins - ITSM Integration** - When a new build is triggered in Jenkins, a Change is created in ITSM. All the artefacts from the Jenkins build in pulled into the ITSM Change **Description** field.