---
title: Working with Favorites
slug: neurons-for-itsm/self-service-help/enu/latest/working-with-favorites
createdAt: 2026-06-26T14:41:59.715Z
---

Using the Favorite option you can easily access your most frequently accessed Knowledge Articles, Service Catalogs, and Service Requests by adding them to Favorite.

:::hint{type="info"}
If the Favorite option is not available for you, then it has not been enabled by your Administrator. Reach out to your Administrator to get it enabled.
:::

## Adding and Removing a Favorite

### To add a record to Favorites

1. Log in to Self Service Mobile portal.
2. Open the Knowledge/Service Catalog/Service Request workspace.
3. Open a record or from the list view itself click the **Add to Favorite** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/0Kifu69i_iY9I7OXBAvuK_favorites-disabled.png" alt caption size="10" width="16" height="13"} for any of the record that you wish to add to Favorite.

### To remove a record from Favorites

4. Open the Knowledge/Service Catalog/Service Request workspace.
5. Open a record or from the list view itself click the **Remove from Favorite** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/aJwYfbHM6Pz5hGEtGhURu_favorites-selected.png" alt caption size="10" width="16" height="14"} for any of record that you wish to remove from Favorites.

:::hint{type="info"}
- The Favorite option is also available in the **Search** workspace. You can add or remove records as Favorite from the **Search** workspace as well.
- When you click the **Add to Favorite** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/0Kifu69i_iY9I7OXBAvuK_favorites-disabled.png" alt caption size="10" width="16" height="13"}, the icon toggles to **Remove from Favorite** icon :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/aJwYfbHM6Pz5hGEtGhURu_favorites-selected.png" alt caption size="10" width="16" height="14"}.
:::