---
title: Self Service Management Portal v3
slug: neurons-for-itsm/self-service-help/enu/latest/self-service-management-portal-v3
createdAt: 2026-06-26T14:41:59.715Z
---

***Version***\*: *Ivanti* *Neurons for ITSM* 2023.3 onwards\*

**Role**: Self Service User

The Self Service Management Portal v3 offers a streamlined interface that lets users track service requests. Users with the Self Service role access FAQs, announcements, knowledge articles, and chat with the Support team.

:::hint{type="info"}
Only users with administrator role can add and configure a workspace for a role.
:::

The Self Service Management Portal v3 provides the following (out-of-the-box) OOTB workspaces:

:::Paragraph{listStyleType="disc" indent="2"}
[Service Catalog](docId:-3z9idjEYne-JC352cYki)
:::

:::Paragraph{listStyleType="disc" indent="2"}
[My Items](docId\:FuUq41HWreORGcQCNsyeH)
:::

:::Paragraph{listStyleType="disc" indent="2"}
[Knowledge](docId\:pYsastHBeX1VfEJzXxTUs)
:::

:::Paragraph{listStyleType="disc" indent="2"}
[Announcements](docId\:EngqftfE-3wH9dhideOpo)
:::

Only users with an **Administrator** role can add and **Alerts** and **FAQs** workspaces and enable to display them on the home page.

:::hint{type="info"}
The mobile app logs you out after a period of inactivity, based on the SSO session timeout configuration.
:::