---
title: Logging in to the Self Service Management Portal
slug: neurons-for-itsm/self-service-help/enu/latest/logging-in-to-the-self-service-management-portal
createdAt: 2026-06-26T14:41:59.715Z
---

## Before You Begin

To access  Self Service, you must:

- Be assigned the Self Service role.
- Have the **login URL (tenant URL)** provided by your administrator.
- Have a valid username and password.

If you do not have the required role or login URL, contact your administrator.

1. To login:
   1. **On a mobile device - **Enter the login URL provided by your administrator in the **Tenant URL** field or tap **Scan Tenant QR**, and allow camera access when prompted.
   2. **On a desktop application - **Open a web browser and enter login URL provided by your administrator.

:::Paragraph{indent="2"}
The login page is displayed.
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2. Enter your **username**, and **password** and then tap or click **Login**.
3. Select the **Self Service** role and tap or click **Submit**.

:::Paragraph{indent="1"}
The  Self Service UI is displayed.
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## Changing your Profile Settings

You can update your password, language, and profile picture through the **Profile Settings** menu.

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### Change your password

:::hint{type="info"}
Passwords are case sensitive.
:::

1. Log in to the  Self Service Management portal.
2. Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/4HT6N5hRZ0nlbJ3o5a99b_user-icon17x17.png" alt caption size="10" width="17" height="17"} icon and from the dropdown list, click **Profile Settings**.

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The **My Settings** page is displayed.
:::

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/3-e8eKacLeni_T5csSyd8_password-settings.png" size="80" isUploading="false" width="1897" height="889" darkWidth="1897" darkHeight="889" showCaption="false"}

3. On the **My Settings** page, select **Password**.
4. Enter your **Old Password**, **New Password**, and **Confirm Password**.
5. Click **Update Password**.
6. Log out, and log in again using your new password.
::::

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### Reset your password

:::hint{type="info"}
This feature is only available for users authenticated through internal authorization. It is not supported for external identity providers.
:::

1. On the login page, click **Forgot password?**.
2. Enter your **username** or **email address** and then click **Submit**.

:::Paragraph{indent="1"}
A one-time reset link is sent to your registered email address.
:::

3. Open your email and click the reset link. 

:::Paragraph{indent="1"}
This link expires in **20 minutes** or as configured by your administrator.
:::

4. Click the reset link.

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The **Reset Password** page is displayed.
:::

5. Enter your **User ID**, **New Password** and **Confirm Password**.
6. Click **Submit**.

:::Paragraph{indent="1"}
If you are unsure of your **User ID**, contact your organization's administrator.
:::
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### Change your language preference

The default language is English (United States). If your administrator provides permission, you can change the interface language. The selected language remains the same until you change it.

1. Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/4HT6N5hRZ0nlbJ3o5a99b_user-icon17x17.png" alt caption size="10" width="17" height="17"} icon and from the dropdown list, click **Profile Settings**.

:::Paragraph{indent="1"}
The **My Settings** page is displayed.
:::

2. Select **General Setting**.
3. Select the language, and then click **Save Changes**.

:::Paragraph{indent="1"}
The application refreshes with the selected language.
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::::

::::ExpandableHeading
### Update your profile picture

1. Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/4HT6N5hRZ0nlbJ3o5a99b_user-icon17x17.png" alt caption size="10" width="17" height="17"} icon and from the dropdown list, click **Profile Settings**.

:::Paragraph{indent="1"}
The **My Settings** page is displayed.
:::

2. Select **General Setting**.
3. Click profile picture :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/zCADXnSJEjclyJKYA22Fc_user-icon18x18.png" alt caption size="10" width="18" height="18"} icon.

:::Paragraph{indent="1"}
The** Edit Profile** dialog box is displayed.
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4. In the **Edit Profile** dialog box, click **Select File** select an image file and then click **Save**.

:::Paragraph{indent="1"}
The profile picture appears next to your username.
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### Change your role

1. Click :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/4HT6N5hRZ0nlbJ3o5a99b_user-icon17x17.png" alt caption size="10" width="17" height="17"} icon and from the dropdown list, click **Profile Settings**.

:::Paragraph{indent="1"}
The **My Settings** page is displayed.
:::

2. Select **General Setting**.
3. Click **Change Role**. From the dropdown list, select the role.

:::Paragraph{indent="1"}
The Home page updates based on the selected role.
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