---
title: Overview
slug: neurons-for-itsm/self-service-help/enu/latest
docTags: 
createdAt: 2026-06-25T17:51:41.412Z
---

Use the Self Service portal to submit requests, report issues, track the status of your records, and search knowledge articles through an easy-to-use interface.

This documentation is intended for employees and external customers who use the Self Service portal to request services from IT, HR, and other departments. 

- Submit [Service Request](docId\:d1y1U7_6KfcXhRs38yj_T)
- Report [Incidents](docId\:d1y1U7_6KfcXhRs38yj_T)
- Track the status of submitted requests and incidents
- Search for [knowledge articles](docId\:y60w5TWJGEsqMfTpvMAs0) for self help information.

:::hint{type="note"}
Some services and request offerings may require organizational information, such as your manager, department, or location. If you are unable to submit a request because your profile information is missing or incorrect, contact your service desk or administrator for assistance.
:::

If you are an IT support professional, see [Using the Service Desk console](docId\:b6hhJv52i6cK0EZ1RxaWB). 

If you are an administrator responsible for configuring the application, see [Configure and Administer](docId\:ZYukSzUUiCwpQdicyY0t-).

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[Getting Started](docId:9YVEcqaaZ6SdFRnNCNG19)

Create and track issues in the Self Service portal and track their progress.
:::

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[How do I?](docId:51WWFnNU4_HBfVirUeSH2)

Explore common scenarios and examples that demonstrate how the portal can be used to request services and resolve issues.
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[Workspaces](docId:_FG_IfL67Nd57UwfVxeT3)

Understand the purpose of the different workspaces and how to navigate them effectively.
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[Self Service Mobile Portal](docId\:jBawO3biokJcGEhcGpMh4)

Learn how to access and use the Self Service portal from a mobile device.
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