---
title: How do I?
slug: neurons-for-itsm/self-service-help/eng/latest/how-do-i
docTags: 
createdAt: 2026-06-25T14:18:57.462Z
---

This topic helps you with the information you need to perform different tasks using the workspaces. You can access the workspaces from the workspace menu at the header bar at the top of the portal.

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## View My Items (service requests and incidents)

1. From the workspace menu, click **My Items**. A list of your submitted service requests and reported incidents is displayed:
   - To find a specific item, enter a keyword into the **Search My Items** field and use the drop-down list to focus the search. Then click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/SxuvjKNL1o56FhDfGOCHd_search-icon14x12.png" alt caption size="10" width="14" height="12"} icon.
   - To view a listed item in detail, click it. When viewing the details, you can amend an item for any reason by adding a note or an attachment to it.

For more information, see [My Items](docId\:q7DuoE4WpP3OSNusf7iIC).
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## Submit a Service Request

1. From the workspace menu, click **Service Catalogue**.
2. Browse by category in the left navigation pane. When you find the correct item to place a request for, select it in the main pane.
3. In the form displayed, enter information into the fields as needed. If it's more than one page, click **Continue** (in the bottom right) to progress through the form. Each form is different, depending on request type you selected.
4. When finished, click **Review & Submit** to review the information for accuracy. To change any information, click **Edit/Back** and modify the information as needed.
5. Click **Submit**.

Track the request from your **My Open Items** list in the **Home** workspace or in the **My Items** workspace.

For more information, see [Service Requests and Incidents](docId\:ARA9j567l0DECI7YehM7w).
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## Report an Incident

1. From the workspace menu, click **Service Catalogue**.
2. In the left navigation pane, click **Report New Incident**. From the main pane, select the option that matches your problem. If your issue doesn't match the available options, click **New Incident**.

:::Paragraph{indent="1"}
A form is displayed with auto-filled information.
:::

3. In the form displayed, enter information into the fields as required. Before doing so, browse the **Possible Solution** panel on the right to see if you can resolve your issue with one of the suggested fixes:
   - If a related article appears to match your issue, click the title to open it.
   - If the solution works, click **Resolve** (bottom right of the panel) to close the incident. If it does not work, then click **Back** (top left of the panel) to check other solutions.
4. If no solution works, fill out the fields as required.
   - In the **Description** field, provide details that thoroughly describe your problem.
   - In the **Urgency** field, select the level of urgency that this problem presents.
5. Click **Save Incident**.

Once saved, the issue becomes an incident with an ID that you can track in your **My Open Items** list in the **Home** workspace or in the **My Items** workspace.

For more information, see [Service Requests and Incidents](docId\:ARA9j567l0DECI7YehM7w).
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## Post messages for teams, groups, or users

1. From the workspace menu, click **Social Board**.
2. Click in the **Share What's New** field to enter a message. By default, everybody will see this message once you share it. To narrow the audience for this message:
   - Click **Add Group**. From the drop-down list, select a team, group, or user role to share this message with. Click **Add**. Repeat as necessary.
   - Click **Add Person**. Start typing a username and select from one in the list to share this message with. Click **Add**. Repeat as necessary.
3. Click **Share** to send your message. Your message appears at the top of the list.

To respond to a message, type in the **Add a comment** field of the message and press the Enter key.

To find specific messages, enter text in the **Search Post** field (top right of page) and click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6-WJVFJc4i1RCjQcapLv0_search-icon14x13.png" alt caption size="10" width="14" height="13"} icon.

To filter the real-time stream of messages in the main pane, use the filter criteria in the left Activity Stream pane.

For more information, see [Social Board messages](docId:0bFhq76lkv-FGBddMRDXy).
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:::ExpandableHeading
## Search all FAQs, announcements, or knowledge articles

1. From the workspace menu, click **Search**. A list view displays all available content—FAQs, announcements, and articles.
2. From the list, click a title to view the information in detail.

To find specific content, enter text in the **Search for** field (top left of page) and click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6-WJVFJc4i1RCjQcapLv0_search-icon14x13.png" alt caption size="10" width="14" height="13"} icon.

To filter the list, click a type (FAQ, announcement, or knowledge) or a time period (created during last 7 days, 30 days, and so on) in the left pane.

For more information, see [Announcements, FAQs, and Alerts](docId\:P4Vs-b2tC4t8QfnDl5eRA).
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