---
title: FAQ
slug: neurons-for-itsm/self-service-help/eng/latest/faq
docTags: 
createdAt: 2026-06-25T14:18:57.796Z
---

:::hint{type="info"}
The **FAQ** module is not available OOTB. This workspace appears only if your administrator has configured it for your role.
:::

The **FAQ** workspace helps you find answers to frequently asked questions. You can use this workspace to identify solutions or workarounds for common issues before raising an incident.

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:::ExpandableHeading
## Browse all published FAQs

1. Log in to Neurons for ITSM.
2. From the left menu, select **FAQ**.

The list of all published FAQs appears.

3. Click the expand icon next to any FAQ to view its full content.
4. Click a number in the lower-right corner to display the corresponding set of FAQs on the page.
:::

:::ExpandableHeading
## Search for a Specific FAQ

1. In the **FAQ** workspace, go to the **Search Article** box.
2. Enter a keyword related to your issue, and press **Enter**.

The system displays matching FAQs.
:::

:::ExpandableHeading
## Filter FAQs by Category

1. In the **FAQ** workspace, click **Filter by** dropdown list.
2. Select the category you want to view from following options:
   - All Category
   - Hardware
   - Software
   - Telephony
:::