---
title: Announcements, FAQs, and Alerts
slug: neurons-for-itsm/self-service-help/eng/latest/announcements-faqs-and-alerts
docTags: 
createdAt: 2026-06-25T14:18:57.536Z
---

Announcements and FAQs (Frequently Asked Questions) display in the Self Service portal's **Home** page, as well as their own workspaces. **Announcements** are messages sent out to the entire organisation—all user roles can view announcements, but only user roles with the right access and permission can create announcements. **FAQs** are suggested solutions or workarounds to common questions that you can search before reporting an incident.

**Alerts** are global notices that include system or application errors (such as performance issues or application shutdowns), warnings (such as users unable to perform certain tasks), and informational messages (such as a printer has been moved).

You can use the **Search** workspace to search a list of all published FAQs, announcements, and knowledge articles from one place.

:::hint{type="info"}
Your ability to view announcements, FAQs, and alerts depends on the options your administrator has enabled for your user role.
:::

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## To view announcements

1. From the workspaces menu, click **More** > **Announcements**. A list of announcements is displayed.
2. Click one to view the information in detail.
3. When finished, click **List View**.

To search for a specific announcement, enter a keyword in the **Search for Announcement** field (upper-right corner of the page) and click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6-WJVFJc4i1RCjQcapLv0_search-icon14x13.png" alt caption size="10" width="14" height="13"} icon or press the ENTER key. The matching results will display.
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## To browse all published FAQs

1. From the workspaces menu, click **More** > **FAQ**. A list of FAQs is displayed.
2. Click one to view the answer.
3. When finished, click **List View**.

To search for a specific FAQ, enter a keyword in the **Search for FAQ** field (upper-right area of the page) and click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6-WJVFJc4i1RCjQcapLv0_search-icon14x13.png" alt caption size="10" width="14" height="13"} icon. The application displays the matching results.
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## To view alerts

1. From the workspaces menu, click **More** > **Alert**. A list of all current alerts is displayed.
2. Click one to view the information in detail.
3. When finished, click **List View**.
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:::ExpandableHeading
## To search all published FAQs, announcements, or knowledge articles

1. From the workspaces menu, click **Search**. A list of all available content—FAQs, announcements, and articles is displayed.
2. From the list, click a title to view the information in detail.

To find specific content, enter text in the **Search for** field (top left of page) and click the :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/6-WJVFJc4i1RCjQcapLv0_search-icon14x13.png" alt caption size="10" width="14" height="13"} icon.

To filter the list, click a type (FAQ, announcement, or knowledge) or a time period (created during last 7 days, 30 days, and so on) in the left pane.
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