---
title: Alerts
slug: neurons-for-itsm/self-service-help/eng/latest/alerts
docTags: 
createdAt: 2026-06-25T14:18:57.777Z
---

:::hint{type="info"}
The **Alerts** module is not available OOTB. This workspace appears only if your administrator has configured it for your role.
:::

The **Alerts** workspace allows you to view important notices, including:

- System or application errors (such as performance issues or application shutdowns)
- Warnings
- Informational messages.

Alerts help you proactively identify and address issues before they affect users.

![](https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/UDx1JLU83FyQ80p-UxlNu_alerts-workspace-v3.png)

:::ExpandableHeading
## Accessing Alert workspace

1. Log in to Neurons for ITSM.
2. From the left menu, select **Alerts**.

The list of alerts display showing key details such as the category, status, description.

3. Click a number below to display the corresponding set of alerts on the page.
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View and Managing Alerts

## View Alert Details

1. Click the alert you want to view.

The following details are displayed:

:::Paragraph{listStyleType="disc" indent="2"}
Category
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:::Paragraph{listStyleType="disc" indent="2"}
Status
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:::Paragraph{listStyleType="disc" indent="2"}
Detailed Description
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:::Paragraph{listStyleType="disc" indent="2"}
Severity
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:::Paragraph{listStyleType="disc" indent="2"}
Created By
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:::Paragraph{listStyleType="disc" indent="2"}
Last Modified By
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:::Paragraph{listStyleType="disc" indent="2"}
Created Date
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:::Paragraph{listStyleType="disc" indent="2"}
Last Modified Date
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**Sort Alerts**

1. Click **Filter & Sort** dropdown list.
2. Choose one of the following sort orders:
   - **Ascending**
   - **Descending**
3. Choose a field to sort by:
   - **Category**
   - **Status**
   - **Description**
4. Click **Apply**, to sort the list.
5. To remove sorting, click **Reset All**.

**Search Alerts**

1. In the **Search** box, enter a keyword.
2. Click **Enter**.

The list updates and matching alerts are displayed.
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:::ExpandableHeading
## Customise alert view in Self Service mobile application

1. In the **Alerts** workspaces, click **All** from dropdown list.
2. Click the **Tile View** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/-RmdkeAHR-ZCZQYl4zbnf_tile-view-ssm-3022x19.png" alt caption size="10" width="22" height="19"} icon to display alerts as tiles (or bricks).

The tiles optimise space and readability of data.

3. Click the **List View** :inlineImage[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/npHN63JQjewAZsnNLxMBb_list-record-view-ssm-3018x18.png" alt caption size="10" width="18" height="18"} to view the records in list records view.

The list records view shows records as rows.
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