---
title: Server and Connection Tuning
slug: neurons-for-itsm/on-premises-help/enu/2026/server-and-connection-tuning
createdAt: 2026-07-14T19:55:51.204Z
---

This section describes how to configure servers and the connections between them in Ivanti Service Manager to optimize performance.

- [Ensuring that Hardware and Software Prerequisites are Met](docId\:Dxf5jkF9JSipYEBKh9kDg)
- [Optimizing Network Utilization and Bandwidth](docId\:Dxf5jkF9JSipYEBKh9kDg)
- [Deactivating Unused Web Servers in the Ivanti Service Manager Configuration Database](docId\:Dxf5jkF9JSipYEBKh9kDg)
- [Working with Log Files and Logging Levels](docId\:NPmdgKC4CgxWbdFpLklx5)
- [Configuring the Application Pool Recycling Schedule](docId\:cWjzOyi2T8xN0NqOG01EB)

## Ensuring that Hardware and Software Prerequisites are Met

Hardware and software requirements for Ivanti Service Manager are listed in the *System Requirements and Compatibility Matrix for Ivanti Service Manager*. Verify that all components in your environment meet those requirements.

## Optimizing Network Utilization and Bandwidth

Recommendations for optimal Ivanti Service Manager performance are:

- Latency of 110 ms or less. See [Checking Database Latency and Moving Indexes to a Separate Disk](docId\:sLsBUp2zEwGpF4oUbDnsU) for an example Microsoft SQL script that you can execute to check latency.
- A minimum of 1.5m bits/second in bandwidth between the Ivanti Service Manager application server and remotely located client computers.

## Deactivating Unused Web Servers in the Ivanti Service Manager Configuration Database

To improve performance, deactivate any unused web servers from the Ivanti Service Manager configuration database. Follow these steps:

1. Log into the Ivanti Service Manager configuration database.
2. Open the **Web Servers** workspace.
3. Click **List View** to see a list of all of the web servers.
4. Open the web server to deactivate.
5. Uncheck Server is Active.
6. Click Save.