---
title: Neurons for ITSM Installation Prerequisites
slug: neurons-for-itsm/on-premises-help/enu/2026/neurons-for-itsm-installation-prerequisites
createdAt: 2026-07-14T19:55:52.168Z
---

Before you install Neurons for ITSM, do the following:

- Confirm your role. See [About Roles](docId\:PbRBQO1gWFTgEtLKdfp8U).
- Create the needed accounts. See [About the Different Accounts Used in Neurons for ITSM](docId\:yFhF66zQpD7aYg7jOHYpD).
- Meet the system, hardware, and software prerequisites. This information is contained in the *System Requirements and Compatibility Matrix for *Neurons for ITSM.
- Configure the ports needed for your deployment. This information is contained in the *System Requirements and Compatibility Matrix for *Neurons for ITSM.
- If you are going to deploy Neurons for ITSM as a virtual image, review the requirements at [About Using a Virtual Machine with Neurons for ITSM](docId\:sW6IsfVFYfuTyFcQ9EEeC).
- Ensure that the FILESTREAM feature is enabled on the Microsoft SQL Server. See [Enabling Attachment File Streaming](docId\:PYgEkqx1fJvvfkAeM-ku1).
- If you are going to deploy the reporting feature, ensure that Microsoft SQL Server Reporting Services (SSRS) is enabled. See [Installing Neurons for ITSM Reporting Feature](docId\:ZPMyNqbN0zQoF1BGAeyqY).
- Enable full-text search for Microsoft SQL Server. See [Full Text Search ](docId\:laKAaPOF1m-YbQbAO1FYn).
- (Optional) Verify the server roles and features described in [Verifying Server Roles and Features](docId\:rl-3_nDYNGAQcFvWGQXT2).
- Determine the directories in which to install the Neurons for ITSM components on the host that you are logged into.
- Install the following from the installer package:
  - Prerequisite Installer
  - System Configuration Wizard (SCW)
  - Additional App Domain shared in the package - do this post the SCW installation.