--- title: Enabling the Action Service slug: neurons-for-itsm/on-premises-help/enu/2026/enabling-the-action-service createdAt: 2026-07-14T19:55:49.590Z --- The Action Service can only be enabled per tenant. ## Configuring Redis for Action Service To configure Redis for the Action Service, you have to open **appsettings.json** in the Action Service and enter the following: ```bash "RedisConnectionString": ":"   "RedisSettings": { "ExpirationTimespan": "0.00:15:00", "ConnectionString": ":,password=,abortConnect=false" } ``` For example : "RedisConnectionString": "host.docker.internal:6379" "RedisSettings": \{ "ExpirationTimespan": "0.00:15:00", "ConnectionString": "host.docker.internal:6379,password=Password\@123,abortConnect=false" } :::hint{type="info"} A Redis server is required for the Action Service. For more details on installing Redis manually, refer [Setting up Redis](docId\:JESyEpQejqG8LuDcl_KNH). ::: ## Enabling Action Service - Set the **EnableActionService** option in Global Constants as True. - Ensure the **ActionServiceUsage** option is Disabled in the Central Config. By default it is **Disabled**. - Set the **DisableDirectActionServiceUsage** option as Unconditionally ON in the Central Config. ## Verifying the functioning of Action Service 1. Log in to a Neurons for ITSM tenant. 2. Navigate to the **Incident** workspace and open an existing Incident. 3. Open the chrome console > **Network** > **Headers**. 4. Execute a converted quick action. For example, **OOTB** > **More** > **Form Actions** > **Assigned Incident to Me**. 5. Verify if the below endpoint is being called. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/sjbV2sLjnSxQHOSqAc5IB_verifyingactionserviceendpoint.png" position="flex-start" size="40" initialPath="Config_Images/VerifyingActionServiceEndpoint.png" githubPath="Admin-User help/Content/ConfigDB_Guide/Config_Images/VerifyingActionServiceEndpoint.png" showCaption="false" indent="1"} ## Troubleshooting ### Problem After Upgrading, the Action Service is not working when the installation is using Windows Authentication Option. ### Resolution 1. Check **IIS settings** > **Application Pool** > **HeatActionServicePool**. 2. Check **Identity Column** to ensure the **Identify Property** has the same value as all other services. ## Feature Management - **ActionServiceUsage** feature is disabled by default. All non-complex type of actions will be executed within AppServer. - **ActionServiceUsage** needs to be set as Unconditionally ON. All non-Deprecated actions will be executed within Action Service. ::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/q0qVHRMKiv4AX3SVKFgpt_actionservicesfeaturemanagement.png" position="flex-start" size="40" initialPath="../Install_Deploy_guide/Install_Deploy_Images/ActionServicesFeatureManagement.png" githubPath="Admin-User help/Content/Install_Deploy_guide/Install_Deploy_Images/ActionServicesFeatureManagement.png" showCaption="false" indent="1"} - **DisableDirectActionServiceUsage** can be set as Unconditionally ON to disable directly calling the Action Service, returning to the old approach of calling the ActionServiceClient through the Save.asmx service. - **DisableActionServiceForAEM** can be set Unconditionally ON to prevent Advanced Email Monitoring from being executed via the Action Service. Actions will then be executed via AppServer. - **EnableActionServiceForWorkflow** when set to Unconditionally ON executes workflow actions via the Action Service. Otherwise workflow actions will be executed via AppServer. :::hint{type="info"} Do not use this unless you have issues on CoreVM or local. ::: | Condition | Endpoint | | ------------------------------------------------------------------------------------------------------------------- | -------------------------------- | | Feature flag does not exist in . | ActionService/ExecuteAction | | Feature flag exists in ConfigDB but is not used in Feature Management. (Treated as system wide Unconditionally ON). | Services/Save.asmx/ExecuteAction | | Feature flag is set as Disabled. | ActionService/ExecuteAction | | Feature flag is set as TrialPeriod | ActionService/ExecuteAction | | Feature flag is set as TrialCompleted | Services/Save.asmx/ExecuteAction | | Feature flag is set as Unconditionally ON | Services/Save.asmx/ExecuteAction | ## On-premise Configuration ActionServiceUsage Tenant Feature Management should be set to Disabled for OnPremise environment, until the FrameworkActionsRunner has been deployed. | Services | Settings | Notes | | -------------------- | ------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Action Service | ISM\_RedisConnectionString | Connection String to Redis deployed on the environment. This should be the same as other applications, Example, localhost:6379,abortConnect=false | | | AppServerUri | URI to AppServer deployed on the environment. This should be the same as other applications. Example, http\://:/HEAT | | | MessageQueueServiceUri | URI to message queue service deployed on the environment. This should be the same as other applications . Example, http\://: | | | InventoryServiceUri | URI to inventory service uri deployed on the environment. This should be the same as other applications. Example, http\://: | | | ConfigServiceClientUri | URI to CentralConfig deployed on the environment. This should be the same as other applications. Example, http\://:/CentralConfig | | | ConfigServiceClientName | CentralConfig client name. This should be the same as other applications. Example, api/centralconfig | | | SaaSAppServerBaseURL | URI for SaaS AppServer Base URL deployed on the environment. This should be the same as other applications. Example, http\://:/HEAT | | | WorkflowServiceUri | URI for the workflow service deployed on the environment. This should be the same as other applications. Example, http\://:/HEAT | | | SaaSBaseURI | URI for SaaS Base Uri This should be the same as other applications e.g. http\://:/HEAT | | | ISimpleSecretStorageStrategy | \{
`{`
`        "LifetimeType": "1",`
`        "AssemblyName": "ServiceManager.SimpleStorageStrategy",`
`        "ClassName": "ServiceManager.SimpleStorageStrategy.SecretStorage.AppSettingSecretKey",`
`        "InterfaceName": "ServiceManager.SimpleStorageStrategy.SecretStorage.ISimpleSecretStorageStrategy"`
`}` | | | central-config-api-key | The central config API key used to validate API calls in the config service. | | AppServer.Core | appsettings.json ActionServiceUri web.config ActionServiceUri | http\://:/ActionService/ActionService
/ActionService/ActionService is required to be duplicated. The first part denotes the application name hosted in IIS, the second denotes the endpoint prefix in the service itself. | | Email.Core | ActionServiceUri | http\://:/ActionService/ActionService
/ActionService/ActionService is required to be duplicated. The first part denotes the application name hosted in IIS, the second denotes the endpoint prefix in the service itself. | | WorkflowService.Core | ActionServiceUri | http\://:/ActionService/ActionService
/ActionService/ActionService is required to be duplicated. The first part denotes the application name hosted in IIS, the second denotes the endpoint prefix in the service itself. | | MetricsService | ActionServiceUri | http\://:/ActionService/ActionService
/ActionService/ActionService is required to be duplicated. The first part denotes the application name hosted in IIS, the second denotes the endpoint prefix in the service itself. |