--- title: Compatibility Matrix slug: neurons-for-itsm/on-premises-help/enu/2026/compatibility-matrix createdAt: 2026-07-14T19:55:48.310Z --- This compatibility matrix provides a comprehensive overview of the system components that required for the optimal deployment and operation of Neurons for ITSM. See also [About Third-Party Software](docId\:xJzg4Tc2krnY96Ftu97Eo). ## Legend | C | Has been fully tested by Quality Assurance (QA) and indicates compatibility (supported). | | -- | ---------------------------------------------------------------------------------------------------- | | W | Has not been fully tested by QA for compatibility and/or integration, but works (supported). | | N | Has been tested by QA for compatibility and/or integration but is NOT supported due to test results. | | NT | Has not been tested by QA; is currently NOT supported due to lack of testing. | | -- | Not applicable/not available (not supported). | ## Server Compatibility | Operating System | Neurons for ITSM Release 2026 | | --------------------------------------------- | ----------------------------- | | Microsoft Windows Server 2019 English - EN-US | C | | Microsoft Windows Server 2022 English - EN-US | C | | Microsoft Windows Server 2025 English - EN-US | C | ## Microsoft .NET Framework | | Neurons for ITSM Release 2026 | | -------------------------------------- | ----------------------------- | | Microsoft .NET Framework Release 4.8 | C | | Microsoft .NET Framework Release 4.8.1 | C | ## Web Servers | | Neurons for ITSM Release 2026 | | --------------------------- | ----------------------------- | | Microsoft IIS Release 10 \* | C | \* Versions 1607 and 1809, which supports Windows Server 2019 or later ## Database Management Software | | Neurons for ITSM Release 2026 | | ------------------------------ | ----------------------------- | | Microsoft SQL Server 2017 \* | C | | Microsoft SQL Server 2019 | C | | Microsoft SQL Server 2022 \*\* | C | | Microsoft SQL Server 2025 | C | \* ITSM 2026.1 is the last version to support SQL Server 2017. \* Customers using SQL 2022 or SQL 2025 who are considering migrating to a Cloud deployment of Ivanti Neurons for ITSM, may have to downgrade their SQL 2022 or SQL 2025 database to SQL 2019 prior to migrating. :::hint{type="danger"} - ITSM application does not support case-sensitive SQL Collation. - ITSM application only supports the SQL Collation of SQL\_Latin1\_General\_CP1\_CI\_AS. ::: ## Configuring a SQL Server Always On High Availability Group ITSM supports the **SQL Server Always On High Availability Group** feature. To configure, refer the [Microsoft documentation](https://learn.microsoft.com/en-us/azure/azure-sql/virtual-machines/windows/availability-group-manually-configure-tutorial-single-subnet?view=azuresql). | Database Management Software | Neurons for ITSM Release 2026 | | ---------------------------- | ----------------------------- | | Microsoft SQL Server 2017 \* | C | | Microsoft SQL Server 2019 | C | | Microsoft SQL Server 2022 | C | | Microsoft SQL Server 2025 | C | \* ITSM 2026.1 is the last version to support SQL Server 2017. :::hint{type="info"} - After configuring the **SQL Server Always On High Availability Group**, make sure to rerun the System Configuration Wizard by providing availability group listener name in the **Configuration Database Server Name** section. - The Ops Console doesn’t work when the **SQL Server Always On High Availability Group** is enabled. - When upgrading, make sure to remove the databases from the availability group. Once the upgrade is complete, you can add the databases back to the availability group. ::: ## Email Servers | | Neurons for ITSM Release 2026 | | ------------------------------------------------------------------------------ | ----------------------------- | | Lotus Domino | NT | | Novell GroupWise | NT | | Microsoft Exchange 2010 (Email Server products that support POP3, SMTP, IMAP4) | C | | Microsoft Exchange Web Service | C | | Google Service Account | C | | MS Graph | C | ## Other Integrations | | Neurons for ITSM Release 2026 | | -------------------------------------------- | ----------------------------- | | Ivanti Voice | C | | Ivanti Service Manager DSM Release 2015.2 | NT | | Ivanti Service Manager DSM Release 2016.x \* | W | | Citrix | NT | | VMWare ESX 4 | W | | Ivanti Service Manager Mobile | C | \* DSM EoL (End of Life) is Dec 31, 2026 ## Browser Compatibility :::hint{type="info"} Neurons for ITSM versions 2022.1 and newer do not support Internet Explorer. ::: | Browser | Supported Version | | --------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Google Chrome | Ivanti recommends and supports using the Google Chrome version 142 or later (not including beta versions) with Neurons for ITSM. If new versions of Google Chrome break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release.
Download and install the [ClickOnce extension]() to ensure that the Ivanti Neurons for ITSM reporting feature works correctly. | | Mozilla Firefox | Ivanti recommends and supports using the Mozilla Firefox version 132 or later (not including beta versions) with Neurons for ITSM. If new versions of Mozilla Firefox break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. | | Microsoft Edge | Ivanti recommends and supports using the Microsoft Edge version 138 or later (not including beta versions) with Neurons for ITSM. If new versions of Microsoft Edge break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. | | Safari | For MacOS clients, Ivanti recommends and supports using the Safari version 18.2 or later (not including beta versions) with Neurons for ITSM. If new versions of Safari break compatibility with Neurons for ITSM, we will document those exceptions here and work to support the new browser version with the next release. |