---
title: Working with Log Files and Logging Levels
slug: neurons-for-itsm/on-premises-help/enu/2025/working-with-log-files-and-logging-levels
docTags: 
createdAt: 2026-07-29T16:36:07.153Z
---

Log files for all services, such as workflow and escalation, can provide valuable information for performance tuning.

We recommend that you set the log levels to error.  You can set the log level to debug for troubleshooting, but it is very verbose so we do not recommend using that level on a regular basis.

Follow these steps to change the log level for the **WorkflowService** and **EscalationService** logs:

1. Log in to Ivanti Service Manager.
2. Open the **Logging Configuration** workspace.
3. Open an entry.
4. From the **Log Level** field, select a log level.
5. Click Save.