---
title: Working With Customer Contacts
slug: neurons-for-itsm/on-premises-help/enu/2025/working-with-customer-contacts
docTags: 
createdAt: 2026-07-29T16:36:07.109Z
---

This section contains the following topics:

- [About this Workspace](docId\:IvBuWvdyfPYwODZpBRWCf)
- [Viewing Customer Contacts](docId\:IvBuWvdyfPYwODZpBRWCf)
- [Adding a Customer Contact](docId\:IvBuWvdyfPYwODZpBRWCf)
- [Editing a Customer Contact](docId\:IvBuWvdyfPYwODZpBRWCf)
- [Deleting a Customer Contact](docId\:IvBuWvdyfPYwODZpBRWCf)

## About this Workspace

:::hint{type="info"}
This workspace is for deployments with multi-tenant configurations.
:::

You can add, edit, or delete a primary contact for a particular tenant. This is the person you contact for all communications regarding the particular tenant.

This information is also listed in the **Account Information** workspace in the Neurons for ITSM Configuration Console.

## Viewing Customer Contacts

Follow these steps to view information associated with customer contacts:

1. Log in to the ConfigDB.
2. From the workspace selector bar, select Customer Contacts. The system displays the **Contacts** workspace with the following information:

| Field         | Description                                         |
| ------------- | --------------------------------------------------- |
| Login ID      | The login ID for the customer contact.              |
| Full Name     | The full name of the customer contact.              |
| Primary Email | The primary email address for the customer contact. |
| Primary Phone | The primary phone number for the customer contact.  |

3. Double-click any entry to view the details.
4. To refresh the data, click the refresh icon.

## Adding a Customer Contact

1. Log in to the ConfigDB.
2. From the workspace selector bar, select Customer Contacts. The system displays the **Contacts** workspace.
3. Click New Contacts. The system displays the **Contacts** page.
4. Enter information into the fields.
5. Click Save.

## Editing a Customer Contact

1. Log in to the ConfigDB.
2. From the workspace selector bar, select Customer Contacts. The system displays the **Contacts** workspace.
3. Double-click the entry to edit.
4. Change the entry.
5. Click Save.

## Deleting a Customer Contact

1. Log in to the ConfigDB.
2. From the workspace selector bar, select Customer Contacts. The system displays the **Contacts** workspace.
3. Highlight the entry to delete.
4. If there are dependencies on other items, the system display a confirmation message. Click Continue.