---
title: Troubleshooting - Performance Tuning
slug: neurons-for-itsm/on-premises-help/enu/2025/troubleshooting-performance-tuning
docTags: 
createdAt: 2026-07-29T16:36:07.250Z
---

This section describes how to diagnose and fix common performance issues.

Issues occur occasionally in Ivanti Service Manager. This does not necessarily indicate a malfunction.  We recommend that you evaluate each issue on a case by case basis.

| Symptom                                                              | Possible Cause                                                                                                                                | Action                                                                                                                                                                                                                                                                                          |
| -------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Dashboards and searches are slow to load.                            | - Incidents and other records that are no longer active still have open status.                                                               | * Close and delete inactive incidents as described in [About Reviewing, Closing, and Deleting Records](docId\:QhFOO06ftzjakVCZYxO4J) and [Deleting Inactive Tables and Records](docId:2mzfxYqAUXY2CXpsuUlTA).                                                                                   |
| Issues and timeouts that are traceable to the workflow engine occur. | - Workflows that are inactive are still enabled.
- Notification workflows do not validate email addresses prior to running.                   | * Disable inactive workflows as described in [Disabling Inactive Workflows](docId:2kHOhDyRj0UEOn8I135Eg).
* Validate email addresses in workflows as described in [Validating Email Addresses in Notification Workflows](docId:2kHOhDyRj0UEOn8I135Eg).                                          |
| Database command timeout errors occur.                               | - You need to re-index the Ivanti Service Manager database.
- In general, when there is a timeout, the environment has insufficient hardware. | * Re-index the Ivanti Service Manager database as described in [Tuning Indexes](docId\:NeYAB6PqFSSkNYfLnrUhp).
* Verify that your system meets the hardware requirements described in the *System Requirements and Compatibility Matrix for Ivanti Service Manager*.                            |
| Workflows take a very long time to execute.                          |                                                                                                                                               | - Delete workflow-related tables as described in [Deleting Inactive Tables and Records](docId:2mzfxYqAUXY2CXpsuUlTA)
- Increase the processor count in the file called **WorkflowService.exe.config** to 40 as described in [Tuning Business Rules and Workflows](docId:2kHOhDyRj0UEOn8I135Eg). |