---
title: About Third-Party Software
slug: neurons-for-itsm/on-premises-help/enu/2025/about-third-party-software
docTags: 
createdAt: 2026-07-29T16:36:06.260Z
---

Neurons for ITSM supports the functionality provided by any third-party applications included in the Neurons for ITSM distribution, regardless of the vendor's support status. Some of the versions mentioned in the documentation for these third-party applications will be updated to the latest versions in subsequent releases.

## Third-Party Software Components

The Neurons for ITSM installation package provides the following required third-party software components:

- Microsoft SQL Server 2014 Shared Management Objects
- Microsoft System CLR Types for Microsoft SQL Server 2014
- Microsoft Exchange Web Services Managed API 2.1
- IISNode v0.2.26
- Microsoft Access Database Engine 2016 Redistributable (x64)
- Microsoft .NET Core 8.0 Runtime
- URL Rewrite Module 2.1 (English)
- VC++ 2022 Redistributable (x64)
- VC++ 2013 Redistributable (x64)
- Node.js v24.4.1
- Microsoft Windows Server Roles and Features

:::hint{type="info"}
Ensure these Roles and Features are part of the operating system or install them manually.
:::

- Redis 6.2.5 or later

:::hint{type="info"}
You have to install Redis manually. For more details, refer [Setting up Redis](docId\:xAtf25vcZrUloCt1Hvt6A).
:::

- Microsoft .NET Framework 4.8 Full
- Server Manager - Windows Server Common (windows feature)
- Server Manager - Windows Server Common\_WCF (windows feature)
- Server Manager - Windows Server Common\_MSMQ (windows feature)

If the installer does not detect these components on the host system, they are installed automatically.

:::hint{type="info"}
If you create your own installation packages for remote deployment, include the software components that are listed in the system requirements that follow.
:::

## Third-Party Software Support

Ivanti relies on, and integrates with, many different third-party applications.

Ivanti Software regularly performs quality assurance testing in the interactions between Neurons for ITSM and these applications. Our policy is to support any tested version of a third-party application (as certified) and newer versions (as compliant), so long as the third-party vendor claims and maintains backward compatibility.

If Ivanti Software becomes aware that a third-party vendor has not maintained backward compatibility to the most recent certified version, Ivanti Software notes this in the compatibility matrix as an exception.

Neurons for ITSM does not support third-party applications that are older than a certified version. Ivanti Software often certifies more than one version of third-party software when more than one version is in common use; otherwise, the current generally available version is used during each Ivanti Software version quality assurance cycle.