---
title: Installing the Reporting Feature
slug: neurons-for-itsm/on-premises-help/enu/2024/installing-the-reporting-feature
docTags: 
createdAt: 2026-07-29T16:39:07.200Z
---

- [About Installing the Reporting Feature](docId\:RcOLL25--eiyKP39a8fOD)
- [Where to Install the Reporting Feature](docId\:RcOLL25--eiyKP39a8fOD)
- [Installing the Reporting Feature](docId\:RcOLL25--eiyKP39a8fOD)

## About Installing the Reporting Feature

Neurons for ITSM deployments can have multiple reporting tenant instances. To use the reporting feature in a multi-tenant environment, we highly recommend that you install a separate Microsoft SSRS instance for the reporting feature only. For example, a deployment may have one reporting server for the production instance of the tenant and another reporting server for the staging and UAT instances of the tenant. See [Enterprise Production Deployment](docId\:JGLzGl6ol4uX7FRDIFp0Y).

## Where to Install the Reporting Feature

Where you install the reporting feature depends on which deployment you have chosen. See Neurons for ITSM[Neurons for ITSM Deployment Overview](docId\:glXfMq4NNUHlwzG3vbg0c).

- For the [Demonstration or Proof-of-Concept Deployment](docId\:tyog-11-8NMA-x3z-ugkk), you install the reporting feature onto the Neurons for ITSM database server, after you have installed Neurons for ITSM.
- For the [Minimum Production Deployment ](docId\:g8Lj9iCD_2jJ8vHlWF_fA), you install the reporting feature on the Neurons for ITSM database server.
- For the [Enterprise Production Deployment](docId\:JGLzGl6ol4uX7FRDIFp0Y), you can install the reporting feature on the Neurons for ITSM database servers or on a dedicated reporting server. See [Reporting Services Deployment Options](docId:4RG-dMLnyMMvUEUd53pnW).

## Installing the Reporting Feature

Before you begin, ensure that you have met all of the prerequisites for installing the Neurons for ITSM reporting feature. See [Installing Neurons for ITSM Reporting Feature](docId\:gInZQYCW7ei37-8ubD5fX). In particular, be sure that Microsoft SSRS is installed and running. See [Checking if Microsoft SSRS is Installed](docId\:gInZQYCW7ei37-8ubD5fX).

:::hint{type="info"}
If you are using SQL 2016 or higher, ensure that you install Microsoft Report Builder manually.
:::

**Prerequisite:**

- Install the prerequisite installer using **Ivanti Service & Asset Manager Prerequisite.exe**.

:::Paragraph{indent="1"}
The **Ivanti Service & Asset Manager Prerequisite.exe** installs the essential software that is required for running the system Configuration Wizard tool.
:::

To install the reporting feature, do the following:

1. Access the installation folder on the Software product CD or zip file and run **ReportingServices.exe**. Right-click and select Run as Administrator to ensure proper installation.

:::Paragraph{indent="1"}
The installer checks for the prerequisite software components. If any of those components is not installed, the system prompts you to install them now.
:::

2. Select **Install** at the prompt. Installation of the prerequisite software can take several minutes. If you are prompted to restart the system, click **Yes**. The system displays the **Welcome** dialog box. The installer checks for space and other requirements before displaying the **Next** button.
3. Click **Next**. The system displays the **License Agreement** dialog box.
4. Select **I accept the terms in the license agreement** and click **Next**. The system displays the **Destination Folder** dialog box.
5. Click **Next** to accept the default installation folder, or click **Change...** and select a different folder.
6. Click Next. The system displays the **Ready to Install the Program** dialog box.
7. Click **Install**. The system begins installing the Neurons for ITSM reporting feature and displays a status dialog box showing the installation progress over the next few minutes.

:::Paragraph{indent="1"}
When the components are installed, the system automatically launches the System Configuration Wizard.
:::

8. Go to [Configuring the Reporting Feature](docId\:PxQBkmLusvB34uAwTs4Uc) for instructions about using the System Configuration Wizard.