---
title: Enabling the Action Service
slug: neurons-for-itsm/on-premises-help/enu/2024/enabling-the-action-service
docTags: 
createdAt: 2026-07-29T16:39:07.810Z
---

The Action Service can only be enabled per tenant.

## Configuring Redis for Action Service

To configure Redis for the Action Service, you have to open **appsettings.json** in the Action Service and enter the following:

```bash
"RedisConnectionString": "<Redis_Server>:<Port_Number>"
 
"RedisSettings": {
"ExpirationTimespan": "0.00:15:00",
"ConnectionString": "<Redis_Server>:<Port_Number>,password=<PasswordOfRedisServer>,abortConnect=false"
}
```

For example:

```bash
"RedisConnectionString": "host.docker.internal:6379"

"RedisSettings": {
"ExpirationTimespan": "0.00:15:00",
"ConnectionString": "host.docker.internal:6379,password=Password@123,abortConnect=false"
}
```

:::hint{type="info"}
A Redis server is required for the Action Service. For more details on installing Redis manually, refer [Setting up Redis](docId\:sem9ucr1DWu1ZvHEQk8cW).
:::

## Enabling Action Service

- Set the **EnableActionService** option in Global Constants as `True`.
- Ensure the **ActionServiceUsage** option is **Disabled** in the Central Config. By default it is **Disabled**.
- Set the **DisableDirectActionServiceUsage** option as **Unconditionally ON** in the Central Config.

## Verifying the functioning of Action Service

1. Login to a Neurons for ITSM tenant.
2. Navigate to the **Incident** workspace and open an existing Incident.
3. Open the chrome console > **Network** > **Headers**.
4. Execute a converted quick action. For example, **OOTB** > **More** > **Form Actions** > **Assigned Incident to Me**.
5. Verify if the below endpoint is being called.

::Image[]{src="https://api.archbee.com/api/optimize/parib0MC3hVoUNdfQdnac/Fw1i2o1X3VuCE_nKGInAW_verifyingactionserviceendpoint.png" position="flex-start" size="80" width="1628" height="347" initialPath="Config_Images/VerifyingActionServiceEndpoint.png" githubPath="ITSM-On-Prem-Help/Content/ConfigDB_Guide/Config_Images/VerifyingActionServiceEndpoint.png" showCaption="false" indent="1"}

## Troubleshooting

### Problem

After Upgrading, the Action Service is not working when the installation is using Windows Authentication Option.

### Resolution

1. Check **IIS settings** > **Application Pool** > **HeatActionServicePool**.
2. Check **Identity Column** to ensure the **Identify Property** has the same value as all other services.