--- title: Troubleshooting slug: neurons-for-itsm/on-premises-help/enu/2023/troubleshooting createdAt: 2026-07-29T18:16:39.887Z --- This section describes how to diagnose and fix common performance issues. Issues occur occasionally in Ivanti Service Manager. This does not necessarily indicate a malfunction.  We recommend that you evaluate each issue on a case by case basis. | Symptom | Possible Cause | Action | | -------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Dashboards and searches are slow to load. | - Incidents and other records that are no longer active still have open status. | - Close and delete inactive incidents as described in [About Reviewing, Closing, and Deleting Records](docId:0o6gh2nnKjRNjBdomAVX7) and [Deleting Inactive Tables and Records](docId\:so3Y_ekoxGYd34qo26CvW). | | Issues and timeouts that are traceable to the workflow engine occur. | - Workflows that are inactive are still enabled.
- Notification workflows do not validate email addresses prior to running. | - Disable inactive workflows as described in [Disabling Inactive Workflows](docId\:m8v4zD4G5AfzW8V-ZPrW0).
- Validate email addresses in workflows as described in [Validating Email Addresses in Notification Workflows](docId\:m8v4zD4G5AfzW8V-ZPrW0). | | Database command timeout errors occur. | - You need to re-index the Ivanti Service Manager database.
- In general, when there is a timeout, the environment has insufficient hardware. | - Re-index the Ivanti Service Manager database as described in [Tuning Indexes](docId:_85lLN2Iuc7_E-0vSVjjh).
- Verify that your system meets the hardware requirements described in the *System Requirements and Compatibility Matrix for Ivanti Service Manager*. | | Workflows take a very long time to execute. | | - Delete workflow-related tables as described in [Deleting Inactive Tables and Records](docId\:so3Y_ekoxGYd34qo26CvW)
- Increase the processor count in the file called **WorkflowService.exe.config** to 40 as described in [Tuning Business Rules and Workflows](docId\:m8v4zD4G5AfzW8V-ZPrW0). |