---
title: Activating Action Service
slug: neurons-for-itsm/on-premises-help/enu/2023/activating-action-service
createdAt: 2026-07-29T18:01:00.535Z
---

Action Service can only be enabled per tenant.

## Enabling Action Service

- Set the **EnableActionService** option in Global Constants as `True`.
- Ensure the **ActionServiceUsage** option is **Disabled** in the Central Config. By default it is **Disabled**.

## Verifying the functioning of Action Service

1. Login to a Neurons for ITSM tenant.
2. Navigate to the **Incident** workspace and open an existing Incident.
3. Open the chrome console > **Network** > **Headers**.
4. Execute a converted quick action. For example, **OOTB** > **More** > **Form Actions** > **Assigned Incident to Me**.
5. Verify if the below endpoint is being called.

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## Troubleshooting

### Problem

After Upgrading, the Action Service is not working when the installation is using Windows Authentication Option.

### Resolution

1. Check **IIS settings** > **Application Pool** > **HeatActionServicePool**.
2. Check Identity Column to ensure the Identify Property has the same value as all other services.