---
title: Working with Service Requests
slug: neurons-for-itsm/admin-user-help/enu/latest/zB-n-working-with-service-requests
docTags: 
createdAt: 2026-07-14T19:16:41.864Z
---

An end-user request that is not a failure (incident) is a request for service (service request). Service requests are usually initiated on the Self-Service Portal.

You can create service requests for a requester or provide details on an existing request.

Service owners create Service Catalog request items.

Refer to [Logging in or Accessing Records Using URLs](docId\:ALn4XcfydvOqVR_JWGpm2) for examples on how to access service requests from a URL.

## Viewing Service Requests

1. Log in to the Service Desk console.
2. Open the **Service Request** workspace. A list of service requests appears.
3. Double-click a service request record to see details.

:::hint{type="info"}
Refer to for more information on searching for an existing service request.
:::

This topic has the following subtopics:

- [Working with Service Requests](docId\:kdj_8Gm9PEr8zTRJnLiRY)
- [Working with Pending Service Requests](docId\:cpJF6wDG4sK-mpLAju4Ef)
- [About Creating Multi-Item Service Requests](docId\:dVMvO2ETgnaYStYudoTNs)
- [About Approving Service Requests](docId:_vgy6HB2bL9CGbx907qvX)
- [Managing Service Request Actions and Permissions](docId\:T5-t0Bw9XLAEzfBKn3aEu)
- [About Canceling a Service Request](docId:2XxMXJhRPS6MJgxWhRrEP)
- [About Closing a Service Request](docId\:xvINqdgPmNm4XPnV73hyw)
- [Service Request State Transitions Reference](docId\:hFz-cQN4AKJdfK9wLhR4h)
- [Service Request Business Object Reference](docId\:fmsVPUigi5VxphrV-IEoY)