---
title: Working with the Social Board
slug: neurons-for-itsm/admin-user-help/enu/latest/working-with-the-social-board
createdAt: 2026-07-14T19:16:28.719Z
---

Use the Social Board to post messages to users and view messages posted by other users. You can also create conversations amongst users within a team, group, or role.

:::hint{type="info"}
The administrator must activate the Social Board before you can send or receive messages.
:::

The **Social Board** workspace enables the following:

- Activity streams and real-time feed:
  - Notifies affected users when relevant business services are out or degraded.
  - Makes users more aware of things that are important to them, such as escalations and status updates.
  - Reduces the time spent on tasks related to finding information and tracking updates.
- Social community and collaboration:
  - Encourages users to collaborate and provide peer-to-peer support with both real-time and archival knowledge to drive greater productivity.
  - Lets users help each other within a managed community and service as a team.
- Integrated service management workflows:
  - Create Incidents, Knowledge Articles, or any other standard or custom business object and post updates from business objects.
- Social as PaaS (Platform as a Service):
  - Extend the Social Board to custom business objects and business processes.

:::hint{type="info"}
For social notifications to work correctly, all application servers should use either HTTP or HTTPS. Mixed mode is not supported.
:::

## Opening the Social Board

The administrator must grant you access to the **Social Board** workspace before you can use it. If you do not see the **Social Board** button, then your role does not have access to this feature.

1. Log in to Neurons for ITSM.
2. Click on the icon in the top bar to open the **Social Board** workspace.

:::Paragraph{indent="1"}
After you open the Social Board, you can send and receive messages and use the Chat Zone.
:::

For more information on setup and configuring options in Social Board, refer to [Working with the Social Board](docId\:hUV0zUP8zuS-cZ9-ir9nC).